Sr. Program & Technology Portfolio Analyst

135 Baptist Health System, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Baptist Health in Jacksonville seeks a Sr. Workday/UKG Technology Enablement & Training Specialist to lead enterprise‑wide training and change initiatives for Workday, UKG, and related systems.

You will design learning strategies, develop materials, and drive user adoption across HR, IT, and operations. Collaborating with HR leaders and IT teams, you’ll deliver instructor‑led, virtual, and self‑paced trainings, create user documentation, and monitor adoption metrics to ensure successful

Qualifications

• Strong knowledge of Workday, UKG, and enterprise workforce management systems.
• Proven experience developing and delivering training programs, creating training content, and executing training strategies for enterprise technology platforms.
• Experience utilizing learning management systems, eLearning platforms, and training development tools to support organizational learning initiatives.
• Experience leading change management, user adoption, and enterprise-wide communication efforts for technology implementations and business process transformations.
• Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end-user resource development.
• Excellent written, verbal, presentation, and facilitation skills with the ability to engage stakeholders at all levels of the organization.
• Ability to partner effectively with HR, IT, operational leaders, and enterprise users to support technology adoption and organizational readiness.
• Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred.

Responsibilities

• Develop and deliver training programs for Workday, UKG, and enterprise applications using instructor-led, virtual, and self-paced learning methods.
• Lead technology adoption, communication, and change management initiatives supporting enterprise-wide system implementations, upgrades, and optimizations.
• Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption.
• Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation.
• Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement.

Skills

Workday

UKG

Training program development

Training delivery

LMS/eLearning platforms

Change management

Stakeholder engagement

SharePoint

Communication skills

Education

Bachelor’s degree preferred

High School Diploma required

Workday certification preferred

UKG certification preferred

SHRM/ATD/Prosci certification preferred

Tools

SharePoint

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not‑for‑profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On‑site Hybrid, Baptist Medical Center

The Sr. Workday/UKG Technology Enablement & Training Specialist leads the execution of training, communication, adoption, and change management activities that support enterprise‑wide technology initiatives, with a primary focus on Workday, UKG, and related workforce management systems. This role serves as a critical link between Information Services, Human Resources, operational departments, enterprise users, and end users to ensure successful adoption of technology solutions and business process changes across the organization. The Specialist is responsible for developing and delivering engaging training programs, creating comprehensive learning materials, and supporting organizational readiness for new system implementations, upgrades, optimizations, and process improvements.

This includes assessing training needs, designing learning strategies, facilitating instructor‑led and virtual training sessions, developing eLearning content, and creating user documentation that enables employees to effectively utilize Workday, UKG, and other enterprise applications.

The role works closely with HR leaders, IT teams, enterprise users, managers, and staff members across the organization to identify learning needs, improve technology proficiency, and promote consistent adoption of enterprise systems and workflows.

Working closely with project teams, application analysts, HR stakeholders, IT leadership, operational leaders, enterprise users, and subject matter experts, this role proactively identifies change impacts, adoption risks, and training requirements throughout the project lifecycle.

The Specialist develops targeted communication plans, stakeholder engagement strategies, and adoption campaigns to drive awareness, readiness, and sustained utilization of new technologies and workflows.

The role also supports organizational change management efforts by helping employees understand the value of technology initiatives and successfully transition to future‑state processes while serving as a trusted advisor to HR, IT, operational, finance, and procurement teams on training, user adoption, and technology enablement best practices.

As a Sr. Workday/UKG Technology Enablement & Training Specialist you will be responsible for: This role leads the execution of complex training, change communications, and adoption activities supporting enterprise‑wide business systems and process transformations. This role partners closely with cross‑functional leaders and delivery teams to design and deliver high‑impact change assets, proactively manage adoption risks, and drive sustained behavior change. Operating with a high degree of independence, the Senior Specialist brings advanced judgment, strong execution discipline, and a continuous‑improvement mindset to change initiatives of significant scope and visibility.

Develop and deliver training programs for Workday, UKG, and enterprise applications using instructor‑led, virtual, and self‑paced learning methods. Lead technology adoption, communication, and change management initiatives supporting enterprise‑wide system implementations, upgrades, and optimizations. Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption. Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation. Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement.

Experience:

• Strong knowledge of Workday, UKG, and enterprise workforce management systems.
• Proven experience developing and delivering training programs, creating training content, and executing training strategies for enterprise technology platforms.
• Experience utilizing learning management systems, eLearning platforms, and training development tools to support organizational learning initiatives.
• Experience leading change management, user adoption, and enterprise‑wide communication efforts for technology implementations and business process transformations.
• Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end‑user resource development.
• Excellent written, verbal, presentation, and facilitation skills with the ability to engage stakeholders at all levels of the organization.
• Ability to partner effectively with HR, IT, operational leaders, and enterprise users to support technology adoption and organizational readiness.
• Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred.

Education and Certifications:

• High School Diploma required
• Bachelor’s Degree preferred
• Workday, UKG, ATD, SHRM, Prosci, or other relevant certifications preferred.

Primary Location:

Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of America

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.