Scheduling Analyst-UKG

135 Baptist Health System, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a Scheduling Analyst-UKG to optimize workforce scheduling across the system. The role partners with nursing leadership, HR, payroll, and IT to design, maintain, and support scheduling systems and workflows.

The ideal candidate brings healthcare staffing knowledge, strong analytical thinking, problem-solving, and excellent communication, with experience using scheduling technology. This is a full-time day-shift on-site role.

Qualifications

• 3-5 years supporting scheduling systems in a healthcare or hospital environment.
• BA/BS preferred; high school diploma required.
• Strong analytical thinking, problem-solving, and communication skills.

Responsibilities

• Maintain and support scheduling system functionality within a healthcare environment.
• Analyze scheduling workflows and recommend improvements and automation opportunities.
• Support schedule builds, staffing templates, rotations, self-scheduling, and shift rules.
• Maintain pay rules, scheduling rules, staffing matrices, and labor management configurations.
• Troubleshoot system issues and implement sustainable solutions.
• Collaborate with IT and leadership during upgrades, testing, implementations, and enhancements.
• Ensure scheduling practices align with staffing policies and labor standards.
• Serve as a consultative partner to nursing and operational leadership on workforce scheduling.
• Assist departments with schedule optimization, staffing efficiencies, and labor management initiatives.
• Develop and maintain reports, dashboards, and workforce analytics.
• Participate in system implementations, testing scenarios, and go-live support.

Skills

Scheduling systems

Healthcare scheduling

Analytical thinking

Communication skills

Education

BA/BS in Information Systems or related field

Job description

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Scheduling Analyst-UKG in Jacksonville, FL. This is a Full-time Day shift opportunity. The Scheduling Analyst serves as a key operational and technical resource supporting workforce scheduling optimization across the healthcare system, and partners closely with nursing leadership, operational departments, Human Resources, payroll, & Information Technology to design, maintain, enhance, and support scheduling systems and workflows. This role is expected to have a strong understanding of healthcare staffing operations, scheduling practices, and labor management principles while providing consultative support to operational leaders, and requires strong analytical thinking, problem-solving abilities, communication skills, and the ability to translate operational needs into scalable scheduling solutions.

Scheduling Support & Optimization

1. Maintain and support scheduling system functionality within a healthcare environment.
2. Analyze scheduling workflows and recommend operational improvements and automation opportunities.
3. Support schedule builds, staffing templates, rotations, self-scheduling, shift rules, and staffing configurations.
4. Maintain pay rules, scheduling rules, staffing matrices, and labor management configurations.
5. Troubleshoot system issues, identify root causes, and implement sustainable solutions.
6. Collaborate with Information Technology and operational leaders during upgrades, testing, implementations, and enhancements.
7. Ensure scheduling practices align with organizational staffing policies and labor standards.

Operational Partnership

1. Serve as a consultative partner to nursing and operational leadership on workforce scheduling best practices.
2. Assist departments with schedule optimization, staffing efficiencies, and labor management initiatives.
3. Provide recommendations for process improvements and workflow standardization.
4. Support operational change management initiatives related to staffing and scheduling.

Reporting & Analytics

1. Analyze scheduling and staffing data to identify trends, gaps, and opportunities.
2. Develop and maintain reports, dashboards, and workforce analytics.
3. Monitor data integrity and ensure accurate system configuration and maintenance.

Project & Implementation Support

1. Participate in system implementations, enhancements, integrations, and optimization projects.
2. Assist with testing scenarios, validation, issue resolution, and go-live support.
3. Document workflows, configuration standards, and operational procedures.

Experience Requirements

• 3-5 years Supporting scheduling systems in a healthcare or hospital environment- (required)
• Education & Credential Requirements: BA/BS (preferred) - Information Systems, Healthcare Administration, Business, Human Resources, or related field. High school diploma required.

Primary Location: Baptist Digital Solutions Center Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.