Sr Program Manager, Sub Same Day Delivery, SSD Delivery Ops Tech

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon in Bellevue, WA is seeking a Senior Program Manager to own strategic and tactical programs within the Sub-Same Day delivery effort. The role requires scoping projects, developing processes, coordinating execution, and reporting status to senior management.

Responsibilities include cross-team coordination, defining scalable processes, driving on-time feature delivery, and using data and KPIs to guide operational changes. Strong communication with tech, product, and operations is essential.

Qualifications

• Bachelor's degree in a related field such as supply chain, business, engineering or finance.
• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and reporting to senior leadership.
• Experience in complex problem solving and working under tight schedules.

Responsibilities

• Own and develop end-to-end program strategy and operations for SSD, driving measurable improvements in customer experience and business outcomes.
• Partner with Directors and technical leaders to align on strategic priorities and ensure successful program delivery.
• Serve as the primary liaison between Tech, Product, Operations, and Program teams to coordinate alignment.
• Define and improve scalable processes to meet evolving global business demands.
• Work with engineering teams to ensure on-time delivery of features in the roadmap.

Skills

Program management

Stakeholder management

Data-driven

Cross-functional collaboration

Executive communication

Education

Bachelor's degree

Tools

SQL

Tableau

Job description

Description

The candidate will be working as a member of the Sub-Same Day (SSD) delivery team as we work to provide faster than same day delivery across North America. We are looking for a Senior Program Manager with proven program management experience to own strategic, tactical, cross-functional, technology projects and programs within our Sub Same Day Delivery offering. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Description

The candidate will be working as a member of the Sub-Same Day (SSD) delivery team as we work to provide faster than same day delivery across North America. We are looking for a Senior Program Manager with proven program management experience to own strategic, tactical, cross-functional, technology projects and programs within our Sub Same Day Delivery offering. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

• Own and develop end-to-end program strategy and operations for SSD, driving measurable improvements in customer experience and business outcomes
• Partner with Directors, Senior Managers, and technical leaders across the organization to align on strategic priorities and ensure successful program delivery
• Serve as the primary liaison between Tech, Product, Operations, and Program teams, facilitating alignment and driving consensus across competing priorities
• Define, implement, and continuously improve processes that scale to meet evolving business demands across global teams
• Work closely with engineering teams to ensure on-time delivery of features scoped in the product roadmap, balancing technical constraints with business requirements
• Analyze operational barriers to identify root causes and develop sustainable solutions that drive long-term improvements
• Proactively identify, escalation and resolve critical issues that may impact program success, ensuring stakeholder awareness and mitigation plans
• Develop and leverage data inputs, KPIs, and analytical insights to inform operational adjustments, measure program effectiveness, and report performance metrics to stakeholders, translating complex data into actionable recommendations
• Coordinate user acceptance testing (UAT) of new features and drive stakeholder adoption of delivered solutions

A day in the life

This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

• Master's degree, or MBA in management, business administration, economics, engineering, marketing
• Experience working across functional teams and senior stakeholders
• Experience with SQL and data visualization tools such as Tableau

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC