Senior Program Manager, SSD Operations Integration

Amazon; Nashville (TN); On-site; USD 104,100 - 155,400; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading technology and logistics company is seeking a Sr. Program Manager in Nashville, TN. This role focuses on managing complex programs that enhance fulfillment operations. Responsibilities include driving innovations, collaborating cross-functionally, and delivering strategic solutions. The ideal candidate should have extensive program management experience, a strong analytical background, and the ability to influence key stakeholders. Amazon offers competitive salary and comprehensive benefits.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and communicating results to seniors.

Responsibilities

• Driving innovation to improve fulfillment processes.
• Executing and standardizing complex projects for cost and quality goals.
• Developing best practices for internal operations.

Skills

Program management

Data analysis

Stakeholder communication

Process improvement

Strategic thinking

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Master's degree in relevant field

Tools

Excel

Job description

Overview

Description
Sub Same Day (SSD) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own a significantly complex and cross-organization building design initiative for our faster than Same Day fulfillment centers. Robust understanding of fulfillment operations, including under-the-roof and on-the-road processes, engineering product solutions and development of long term roadmaps will be conducive in delivering innovations. This role will play a critical role in designing the future building design solutions for the Sub-Same Day business. It requires a high level of ownership over the strategic design and implementation, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to understand one-way vs two-way doors, make trade-off decisions and influence stakeholders. This role will scope highly complex building design and automation solutions, identify risks/opportunities in strategies, effectively force multiple and communicate to senior management to accelerating business progress.

Key responsibilities

• Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network
• Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2026 variable cost and quality goals
• Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams
• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities
• Developing Amazon best practices for internal operations
• Leveraging analytics to support the future state of the business

The Sr. Program Manager Will Also Demonstrate

• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence big leaders
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

A day in the life

An Program Manager on the SSD Ops Integration team will have flexibility in how their day looks based on program actions, launch date, implementation pilots and testing, and execution during peak periods for Amazon including Prime Day, Black Friday, and Cyber Monday, as well as the overall holiday season. Some days will focus on execution of program structure and deep dive, others heavier in meetings and cross collaboration with stakeholders. There is expected travel for the role, but will be cyclical based on program goals and key execution dates.

About The Team

The SSD Ops Integration team is a diverse group of managers from various backgrounds and job families all looking to achieve one goal, the Expansion and Optimization of Sub Same Day Delivery to Amazon customers. With Product, Supply Chain, and Ops Engineering backgrounds, The SSD OI team delivers through solutions in partnership with Operations to scale and optimize performance real time and in future network initiatives. The team is based on both Seattle and Nashville, allowing cross collaboration with multiple business lines. While the team makes history, we have fun doing it, focusing on diversity and inclusion, cross collaboration kaizen and summit events to build out thoughtful solutions and to think big. Additional information can be provided by interviewers directly on the team.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of program or project management experience
• Bachelor's degree, or Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working cross-functionally with tech and non-tech teams
• Knowledge of Excel at an advanced level

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience within a distribution center, logistics, or manufacturing environment
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working with the designs of complex automated material, handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing

Equal Opportunity and Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation and Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3165707