Senior Program Manager, SSD Operations Excellence

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager to lead the Sub Same Day Operations Excellence team in scaling the SSD network over the next three years, tackling weekly ops hurdles and shaping roadmaps to improve on-time delivery, productivity, and quality for high-volume events.

The role leverages data and cross-functional collaboration, requires ownership, and communicates results to senior leadership while building long-term strategies and partnering with various orgs across

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Define the program strategy and initiatives to uphold that strategy.
• Self-identify problem statements and opportunities; present to leadership.
• Coordinate resources across teams to drive critical prioritization discussions.
• Manage and deliver results on complex programs across multiple organizations.
• Gather business requirements for technical and BI integration; negotiate features.
• Create metrics to drive operational and program improvements.
• Partner with Directors, VPs and other leaders across the organization.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Communication to leadership

Education

Bachelor's degree (supply chain / business / engineering / finance)

Job description

Description

Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve on time delivery performance, productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale.

The Sr. PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF), and implementing these solutions with a close lens on both quantitative results/trends and operational experience insights. From a knowledge perspective, it will help for the Sr. PM to have a solid understanding of fulfillment and delivery operations from process standard work, to on-time delivery, to productivity tactics and correlation of these tactics to the top KPIs.

This role is best suited for a Sr. PM that thrives in ambiguous environments to Invent and Simply, is able to effectively communicate with dozens of different large organizations to Earn Trust, can balance the need for Bias for Action and Diving Deep that the rapidly growing SSD business demands, and has a roll‑up‑their‑sleeves and take Ownership attitude!

Key job responsibilities

• Be the single‑threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy
• Self‑identify problem statements and areas of opportunity, and present these to leadership and business stakeholders
• Partner with teams across the organization and Amazon to source, allocate, and coordinate resources by driving critical prioritization discussions
• Manage and deliver results on complex programs and related projects across multiple organizations
• Gather business requirements for technical and business intelligence integration, negotiate process improvements and required features, distinguishing between important and urgent, and program‑specialized vs program‑agnostic solutions
• Create metrics and mechanisms to drive both operational and program improvements
• Partner with Directors, VPs, and other key operational and technical leaders across the organization

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• Experience working cross functionally with tech teams
• Experience defining and executing program requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10426284