Sr Program Manager

Landis+Gyr; Bethlehem (Northampton County); On-site; USD 145,200 - 192,975; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Three weeks of paid time off (PTO)

Job summary

Landis+Gyr is seeking a skilled Sr. Program Manager to oversee contract execution and customer relationships in Bethlehem, PA. This critical role involves leading program teams, managing budgets, and ensuring customer satisfaction through effective communication and project oversight.

The ideal candidate will have a degree in a related field, over 10 years of project management experience, and strong leadership skills. We offer competitive pay, generous benefits, and opportunities for growth.

Qualifications

• 10 years of experience in Project Management or a similar multi-disciplined business environment.
• Ability to manage customer accounts of $100M or more.
• Strong negotiation and consensus building skills.

Responsibilities

• Lead and direct resources to fulfill all contractual obligations.
• Act as the principal customer interface and trusted partner.
• Report and control the financial health of programs.

Skills

Project Management

Interpersonal Communication

Business Acumen

Stakeholder Engagement

Leadership

Education

Bachelor’s degree in electrical, network, systems, computer, or related business field

Tools

MS Office suite

MS Project

Job description

Job Summary

Landis+Gyr is seeking an experienced Sr. Program Manager who will be responsible for overall daily planning and execution of contracts, the ownership of customer relationships for delivery of new products or solutions, and the management of customer interfaces, subcontracts, and new business expansion. The Sr. Program Manager will prepare and submit annual operations budgets, deliver the pro forma revenue stream, supervise on‑site personnel, and coordinate the activities of sub‑contractor and customer personnel assigned to each contract. The role is accountable for customer satisfaction driven by strong execution of contracts to deploy technical smart grid solutions. This includes financial performance analysis, weekly status reporting, and hands‑on management of the program team to meet contractual requirements. The position requires significant leadership, mentorship, and proven business acumen to lead sizeable programs while managing customer expectations.

Key Responsibilities and Accountabilities

• Provide leadership, guidance and coaching to members of the program team
• Act as the principal customer interface and be widely recognized as a trusted, collaborative partner with the customer and other stakeholders
• Communicate complex technical details to a wide variety of customer stakeholder groups
• Conduct periodic performance reviews of the program team and provide feedback
• Lead and direct resources to fulfill all contractual obligations, performance levels, and service levels for one or more complex customer programs
• Initiate, plan, execute, control, and ensure final customer acceptance of assigned customer programs
• Coordinate all activities of the team and indirect support resources to ensure all aspects of the project are managed exceptionally well and quality deliverables are produced and agreed upon with program stakeholders
• Drive issues to resolution independently or via other company resources and manage customer expectations appropriately
• Report and control the financial health of programs including budgeting and forecasting
• Manage a program’s scope, schedule, and cost while managing risk
• Ensure all internal stakeholders (Finance, Sales, Operations, Product Management, executives) are apprised of status, KPIs, issues, and risks and are aligned and fully engaged with the program
• Demonstrate ability to drive operational improvements
• Represent the company in a professional manner in sales activities
• Perform other tasks or requests as required

Company Values

• Supports and adheres to the company’s core values
• Supports and adheres to the company’s Code of Conduct and Ethics Policy
• Represents the company in a positive, professional manner when working with both internal and external customers

Education and Experience

• Bachelor’s degree in electrical, network, systems, computer, or related business field
• 10 years of experience in Project Management or a similar multi‑disciplined business environment leading and managing a customer account
• Effectively manage customer accounts of $100M or more
• Possess interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors, organizations, and local community agencies
• Work with a broad spectrum of people from customer, senior management team, to entry‑level workers
• Coordinate, schedule, and prioritize the activities of the supervisors/leads and other personnel within the scope of the contract team and involved in complex and multi‑discipline activities
• Effectively communicate both verbally and in writing
• Ensure assigned program(s) remain on schedule, on budget, and within scope
• Have solid understanding and experience working with utilities and large organizations
• Work within a matrix organization and lead resources that may or may not be dedicated to the project(s), and develop key business unit relationships (Legal, Product Management, Sales, Finance, Supply Chain, R&D)
• Drive stakeholder engagement and executive leadership alignment
• Define processes, resources, capabilities, and integration points for new solutions to be delivered
• Possess strong negotiation, facilitation, and consensus building skills
• Use influence to ensure indirect resources support the assigned project(s) when required
• Possess strong business acumen – P&L and financial skills including ability to forecast revenues/expenses and drive additional revenue opportunities
• Resolve conflicts and diffuse tense situations with customers
• Communicate with ease up and down an organization, with well‑developed written, verbal, and interpersonal skills
• Advanced knowledge and use of MS Office suite of applications including MS Project

Working Conditions/Physical Requirements

• Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as phone, copier/printer/fax, etc.
• Typical office setting. Required to stand, walk, crouch, or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. Ability to see, hear, and speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) retirement plan featuring a generous company match incentive
• Three weeks of paid time off (PTO)
• Eleven paid holidays
• Tuition reimbursement program
• Optional pet insurance
• Supplemental medical coverage
• Additional perks to ensure health, wellness, and enrichment of team members

Pay is in the range of $145,200 - $192,975 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, including qualifications, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We are committed to shaping a better future for everyone.