Technical Implementation Engineer I

Landis+Gyr; Alpharetta (GA); On-site; USD 76,400 - 92,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) match

Paid time off

Job summary

Landis+Gyr is seeking a Technical Implementation Engineer I to serve as the initial escalation point for complex technical issues. You will work across Development, Engineering, SQA, Product Management, and Project Management to drive resolutions and document outcomes in CRM.

The role also supports deployment for customers and requires strong customer service skills and knowledge of utility business functions.

Qualifications

• Bachelor of Science degree required.
• Experience with solutions involving both software and hardware.
• Utility operations experience is a plus.

Responsibilities

• Owns test environments and test lab to support deployment.
• Create use case scenarios demonstrating GridStream operation.
• Support SAT for new deployments.
• Assist FAT processes and monitor FAT.
• Develop standard operating procedures for technical elements.
• Follow formal change control processes.
• Develop expertise in two-way electric AMI tech from head-end to field.
• Document CRM tickets thoroughly and resolve/escalate as needed.
• Ensure timely follow-through on technical issues.

Skills

Analytical skills

Root cause analysis

Troubleshooting

Customer service

Cross-functional collaboration

Communication

Education

Bachelor of Science

Software/hardware solutions experience

Utility operations experience

Tools

Oracle

SQL Server

Windows desktop/server

Unix

Networking

Scripting

Job description

At Landis+Gyr, we don't just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 3,300 professionals is shaping the digital energy era- developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

Job Summary

The Technical Implementation Engineer I serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Implementation Engineer is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments. If technical issues cannot be resolved, the Technical Implementation Engineer I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV team. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers.

Key Responsibilities and Accountabilities

• Owns test environments and test lab to support the deployment organization
• Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite
• Support System Acceptance Testing (SAT) for new customer deployments
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints
• Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines
• Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly
• Support software installation activities for new releases and provide post-implementation support.
• Test and support beta versions of software and identifies gaps in technical documentation such as release notes
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions

Company Values

• Supports and adheres to Company's core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company's Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience

• Bachelor of Science degree required
• Experience in working with solutions involving both software and hardware
• Utility operations experience is a plus

Preferred Qualifications

• Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent team player; self-starter with the ability to work unsupervisedExperience with Oracle or SQL Server database a plus
• Excellent written and oral communication skills
• Strong customer communication and service skills
• Experience with wireless technologies is a plus
• Background in software quality testing desired
• Utility domain knowledge preferred
• Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus
• Ability to plan and maintain schedules.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Self-motivated, proactive, able to work under stressful conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately.
• Ability to multitask and prioritize.
• Ability to travel approximately 25%.
• Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.

Working Conditions/Physical Requirements

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSA Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.

• medical, dental and vision coverage
• life insurance
• 401(k)-retirement plan featuring a generous company match incentive
• three (3) weeks of Paid Time Off (PTO)
• eleven (11) paid holidays
• tuition reimbursement program
• optional pet insurance
• supplemental medical coverage
• a host of other perks to ensure the health, wellness, and enrichment of our team members

Pay is in the range of $76,400 - $92,000 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone.

#EnergizeYourCareer and join us on our journey towards a greener tomorrow.