Sr. Program Coordinator

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Sr. Program Coordinator for Volunteer Resources to provide day-to-day operational and administrative support for programs within the department.

Responsibilities include coordinating logistics, facilitating communications with staff and partners, onboarding volunteers, and potentially supervising Program Coordinators during peak periods such as the holidays.

Qualifications

• 2+ years of experience providing administrative support to multiple projects, preferably in healthcare.
• Strong data collection and data management skills with excellent written and verbal communication.
• Independent judgment, high interpersonal skills, attention to detail, and customer service excellence.
• Experience with volunteer interview processes and event coordination preferred.

Responsibilities

• Provide day-to-day operational and administrative support for Volunteer Resources programs.
• Act as liaison with staff, faculty and outside/community agencies to facilitate program objectives.
• Plan and coordinate logistics such as scheduling meetings or conferences.
• Arrange internal and external program communications.
• May oversee work of Program Coordinators.

Skills

Administrative support

Data collection

Data management

Verbal/written communication

Interpersonal skills

Attention to detail

Customer service

Problem-solving

Interviewing skills

Education

Bachelor’s degree

Master’s degree preferred

Tools

Volunteer database

Donation management

Graphic design

Job description

Schedule

Monday-Friday 8:30am-5:30pm with occasional evening/weekend shifts.

Purpose Statement/Position Summary

The Sr. Program Coordinator for Volunteer Resources is responsible for providing day-to-day operational and administrative support for programs specific to their department. This may include acting as liaison with staff, faculty and outside/community agencies in facilitating program objectives; Planning coordinating logistics such as scheduling meetings or conferences; and arranging internal and external program communications. May oversee work of Program Coordinators.

Volunteer Resources is responsible for the identification, selection and onboarding of all CHLA Volunteers. Additionally, Volunteer Resources collaborates on and coordinates various toys and materials events. The heaviest period for the department is the holiday season. The Volunteer Office is an incredibly busy office with over 15,000 visitors per year in addition to the many events and programs that are facilitated.

Minimum Qualifications/Work Experience

2+ years’ experience providing administrative support to multiple projects, preferably in the healthcare/medical field. Data collection, data management, as well as demonstrated written and verbal communication proficiencies highly preferred. This role requires independent judgment as well as high interpersonal skills and attention to detail and great customer service skills. Must learn volunteer database. Proactive, problem-solving skills. Interviewing skills preferred as this role supports the volunteer interview process. Experience with donation management, event coordination, and graphic design preferred.

Education/Licensure/Certification

Bachelor’s Degree in a related field or equivalent combination of relevant education and experience may be considered. Master’s Degree preferred.