Volunteer Program Coordinator

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a dedicated Volunteer Program Coordinator to oversee recruitment, training, scheduling and evaluation of volunteers supporting families in care.

You will maintain volunteer records in electronic databases, produce reports, and collaborate with clinical departments to align volunteer roles with hospital needs. A Bachelor’s degree and 3 years of volunteer management experience are required.

Qualifications

• Effective interpersonal, verbal and written communication, and public speaking skills.
• Excellent organizational skills.
• Proficient in Microsoft Office.
• Ability to learn new technology.
• Experience with volunteer management software, preferred.

Responsibilities

• Facilitates recruiting, interviewing, placing, training, supervising, evaluating and recognizing volunteers.
• Assures that standards and are being met related to organizational, regulatory and legal standards.
• Identifies areas for volunteer involvement and collaborates in program development and education.
• Creates and maintains program materials and communications (curriculum, website, newsletters).
• Manage collection, tracking, and security of volunteer records; produce reports and coordinate schedules.

Skills

Interpersonal skills

Verbal communication

Written communication

Public speaking

Adaptability

Education

Bachelor’s degree in organizational development, human resources management, social work, public relations, or related field

Tools

Microsoft Office

Volunteer management software

Job description

Overview

Schedule: M-F (8:30am-5:00pm or 9:00am-5:30pm). Must have flexibility to work evening shift 1-2 times per month.

Job Description Summary

Coordinates resources and volunteer services to contribute to providing an environment that is supportive of families receiving care at Nationwide Children’s Hospital (NCH).

Job Description

Essential Functions

• Facilitates recruiting, interviewing, placing, training, supervising, evaluating and recognizing volunteers. Assures that standards and are being met related to organizational, regulatory and legal standards.
• Identifies areas for volunteer involvement and collaborates in the development, implementation and evaluation of programs to sustain the mission of NCH through the participation of volunteers. Partner with NCH departments in the development of volunteer roles and their continuing education and support.
• Creates and maintains key program materials and communications including but not limited to training curriculum and related materials, program information on NCH website, newsletters, announcements, and supportive materials.
• Manage the collection, tracking, and security of volunteer records within electronic database. Produce reports for internal and external use. Coordinate volunteer schedules and maintain communications with volunteer liaisons and volunteers.
• Conduct ongoing assessment of the volunteer program seeking areas for improvement, acknowledging successes, and noting areas of growing need. Participates in quality improvement initiatives and projects inside and outside of FVS as needed.
• Participates in professional networking and continuing education initiatives to advance knowledge and skills for self and others. Collaborates and benchmarks with other volunteer programs to enhance services, processes, programs.

Education Requirement

Bachelor’s Degree in organizational development, human resources management, social work, public relations, or related field, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Effective interpersonal, verbal and written communication, and public speaking skills.
• Excellent organizational skills.
• Proficient in Microsoft Office.
• Ability to learn new technology.
• Experience with volunteer management software, preferred.

Experience

• Three years volunteer management experience, required.
• Experience in program planning, management, and education, required.
• Experience in a volunteer management database, preferred.
• Experience in a health care setting, preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Squat/kneel.

FREQUENTLY: Standing, Walking.

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting.

Additional Physical Requirements Performed But Not Listed Above

• Talking/hearing in person/on phone Frequently (34 - 66%)

EOE M/F/Disability/Vet