Volunteer Outreach Coordinator

Above and Beyond Family Recovery Center; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Above and Beyond Family Recovery Center in Chicago seeks a Volunteer/ Outreach Coordinator to develop, implement, and manage the volunteer program. You will recruit, screen, train, schedule, and retain volunteers, serving as the liaison between volunteers, staff, and community partners to integrate volunteers into programs and services.

The ideal candidate is organized, personable, community-oriented, and passionate about engaging volunteers to make a meaningful impact.

Qualifications

• Minimum of two (2) years of experience coordinating volunteers, community outreach, customer service, human resources, or program coordination.
• Experience in nonprofit, healthcare, behavioral health, or community-based organization is preferred.
• Knowledge of nonprofit operations and community engagement strategies.

Responsibilities

• Recruit, screen, train, schedule, and retain volunteers to support programs and services.
• Serve as liaison between volunteers, staff, and community partners.
• Develop and implement strategies to recruit qualified volunteers.
• Build partnerships with schools, businesses, and community groups.
• Coordinate orientation sessions and onboarding activities.
• Match volunteers with opportunities based on interests and organizational needs.
• Develop and maintain volunteer schedules; monitor assignments and performance.
• Provide coaching, support, and ongoing communication to volunteers.
• Collaborate with HR, program leadership, and partners to support initiatives.

Skills

Volunteer coordination

Community outreach

Customer service

Human resources

Program coordination

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Volunteer/ Outreach Coordinator

Department: Operation/ Human Resources Department

Reports To: Operation Director

Employment Type: Full-Time

Position Summary

The Volunteer Coordinator is responsible for developing, implementing, and managing the organization's volunteer program. This position recruits, screens, trains, schedules, and retains volunteers while fostering a positive volunteer experience that supports the organization's mission and strategic goals. The Volunteer Coordinator serves as the primary liaison between volunteers, staff, and community partners, ensuring volunteers are effectively integrated into programs and services.

The ideal candidate is organized, personable, community-oriented, and passionate about engaging volunteers to make a meaningful impact.

Essential Duties and Responsibilities

Volunteer Recruitment and Outreach

• Develop and implement strategies to recruit qualified volunteers.
• Build partnerships with schools, colleges, businesses, civic organizations, and community groups.
• Represent the organization at community events, health fairs, volunteer fairs and networking events.
• Collaborate with grants and operations to promote volunteer initiatives through social media, newsletters, websites, and other communication channels.
• Identify opportunities to establish new community partnerships that support organizational goals and expand volunteer engagement.
• Assist in planning and coordinating community events and fundraising activities.
• Serve as a liaison between the organization and community stakeholders to strengthen relationships and promote collaboration.
• Review volunteer applications and conduct interviews.
• Ensure volunteers complete all required training and compliance requirements.
• Coordinate orientation sessions and onboarding activities.

Volunteer Management

• Match volunteers with opportunities based on their interests, skills, and organizational needs.
• Develop and maintain volunteer schedules in collaboration with department managers.
• Monitor volunteer assignments and performance.
• Provide coaching, support, and ongoing communication to volunteers.
• Address volunteer concerns and resolve issues professionally and promptly.
• Develop and facilitate volunteer orientation.
• Ensure volunteers understand organizational policies, procedures, confidentiality, and safety protocols.
• Work closely with department managers to assess volunteer needs.
• Collaborate with Human Resources, program leadership, and community partners to support organizational initiatives

Qualifications

• Minimum of two (2) years of experience coordinating volunteers, community outreach, customer service, human resources, or program coordination.
• Experience working in a nonprofit, healthcare, behavioral health, or community-based organization is preferred.
• Knowledge of nonprofit operations and community engagement strategies.

Knowledge, Skills, and Abilities

• Excellent interpersonal and relationship-building skills.
• Strong organizational and time-management abilities.
• Outstanding verbal and written communication skills.
• Ability to recruit, motivate, and retain volunteers from diverse backgrounds.
• Experience coordinating multiple projects and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift to 40-50 pounds occasionally.
• Occasional evening or weekend work for volunteer events or community outreach activities.
• Local travel may be required.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Retirement plan (401(k))
• Professional development and training opportunities