Sr. Product Manager (Technology)

Blackhawk Network; Pleasanton (CA); On-site; USD 133,000 - 181,000; Full time

Job summary

Join a forward-thinking company that is redefining the gift card industry, a market worth over $800 billion annually. As a Senior Product Manager, you will play a pivotal role in shaping the future of branded payment solutions. This position requires a blend of strategic thinking and meticulous attention to detail, ensuring exceptional customer experiences at every touchpoint. Collaborate with cross-functional teams globally, driving innovation and product excellence in a high-performance culture. If you are passionate about transforming an industry and delivering value to customers, this opportunity is perfect for you.

Benefits

401k with employer match

Medical, Dental, Vision Insurance

Flexible Time Off

Life and Disability Insurance

Wellness Benefits

Parental Leave

12 Paid Holidays

Flexible Spending Accounts

Qualifications

• 8+ years of product management experience in consumer software.
• Strong attention to design and usability issues.
• Experience with agile processes preferred.

Responsibilities

• Document existing products and extract detailed requirements.
• Optimize product portfolio using data-driven decision making.
• Define future vision for gift cards and self-service exchanges.

Skills

Product Management

Stakeholder Management

Data Analysis

Customer Obsession

Technical Problem Solving

Agile Methodologies

Education

Bachelor's Degree in Business or Related Field

Master's Degree (Preferred)

Tools

Atlassian Suite

Figma

Google Analytics

Hotjar

Qualtrics

Job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

We are inventing the future of gift cards, an $800 billion annual industry in the United States. Reporting to the VP of Product Management, you will help Blackhawk Networks—the world leader in gift cards—build future value propositions and experiences for a global industry worth $3 trillion that touches billions of customers annually.

To help lead the transformation of our industry and the evolution of our product portfolio, we are seeking a customer-obsessed and data-driven senior product manager. Our ideal candidate brings the technical depth and communication skills needed to drive product excellence in a high-performance culture. To be successful in this role, you must be able to combine strategic thinking with meticulous attention to detail, ensuring world-class experiences through every customer touchpoint.

The role focuses on building upon existing foundations to integrate requirements, prioritize customer needs, and help the business drive product evolution. Operating within our team’s flat, highly collaborative structure, you will lead through influence rather than hierarchical authority. Customer obsession should extend to treating internal stakeholders with the same care as external customers.

Responsibilities

This role has three main responsibilities with distinct phases:

• Lead the team in documenting where we are (First few months): The ideal candidate brings deep experience documenting complex products and extracting detailed requirements, user stories, and epics. They excel at building comprehensive documentation of existing products while collaborating with established teams.
• Collaboratively lead the optimization of the existing product portfolio (Next few months): The ideal candidate brings an ability to use customer obsession, data-based decision making, and product management best practices to improve product NPS, improve CSAT, and drive organic product growth. They understand the metrics that drive product-led growth and can help others understand the same.
• Collaboratively define the future (Ongoing primary focus): Help us shape and bring to life our vision for the future of gift cards, contributing to an industry redefining initiative that will redefine gifting and self-service value exchanges.

To fulfill these responsibilities, our ideal candidate will have the following skills:

Product Leadership & Innovation

• Our ideal candidate combines deep product expertise with exceptional stakeholder management, treating both internal teams and external customers as partners in innovation.
• Ability to create clear, actionable insights from customers and data that meet the highest standards of product management.
• Ability to lead and coach others who are looking to improve their product management abilities.

Technical Skills & Problem Solving

• Proficient in the Atlassian suite, Figma, Canva, Google Analytics, Hotjar, and Qualtrics (or the ability to rapidly learn).
• Ability to transform complex workflows into elegant, simple solutions - both conceptually for stakeholder understanding and operationally for reduced complexity.
• A proven track record of cross-functional product leadership, working seamlessly with design, engineering, product marketing, operations, project management teams, and executives.

Cross-Functional & Global Leadership

• This is a global role so please have a proven track record collaborating with teams across Europe, India, and Central America. You will manage your own schedule to support global collaboration effectively while delivering excellent results.
• Demonstrated comfort using AI tools like Claude to accelerate their workflow and drive productivity.
• Emotional intelligence is mandatory.

Qualifications

• +8 years of product management experience in the consumer software or services space.
• Familiarity with the prepaid/financial services industries a plus.
• Strong sense of design and usability issues.
• Excellent grasp of technology issues related to software development.
• Track record of problem solving and creativity.
• Experience with fast-paced agile processes preferred.
• Strong attention to detail and project management skills.

Benefits

Salary Range for California Residents Only: $133,920.00 to $180,800.00

Salary Range for Illinois Residents Only: $105,770.00 to $142,800.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.