Sr Product Manager - 11826

Coupa Software, Inc.; United States; Remote; USD 125,000 - 174,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time Off

Volunteer Time Off

Employee Assistance Program

Travel protection

Referral bonuses

Job summary

Coupa Software, Inc. is hiring a Product Manager to lead design and requirements for cross-functional initiatives across Engineering, UX, Platform, and Success teams.

You will build and maintain dashboards for product adoption, usage, and health, and translate customer feedback into actionable requirements while guiding prioritization.

This role is fully remote within the United States and offers a competitive compensation package with robust well-being and flexible benefits.

Qualifications

• 7+ years of product management experience in a B2B SaaS/fintech environment.
• Ability to lead cross-functional initiatives from ambiguous requirements to delivery.
• Strong analytical skills with dashboards (Metabase/Looker/Tableau).
• Proven track record resolving complex customer escalations and issues.
• Excellent written and verbal communication; able to influence stakeholders.
• Collaborative, hands-on mindset with sound judgment on when to lead.
• Comfort with incomplete information and shifting priorities.

Responsibilities

• Lead product design and requirements across cross-functional initiatives.
• Build and maintain reporting dashboards for product adoption, usage, and health.
• Act as SME for customer escalations with Support, Services, and Engineering.
• Translate feedback and usage data into clear product requirements and prioritization.
• Conduct competitive market analysis domestically and internationally.
• Support enablement for Support, Services, and Customer Success teams.
• Represent the product in customer-facing settings, including advisory boards and reviews.

Skills

Product management

Cross-functional leadership

Data analytics

Customer issue resolution

Communication skills

Collaborative mindset

Adaptability

Education

BA/BS degree

MBA

Tools

Metabase

Looker

Tableau

SQL

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

• Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach.
• Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health.
• Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution.
• Translate customer feedback and usage data into clear product requirements and prioritization recommendations.
• Conduct competitive market analysis and continually assess the product’s competitive position domestically and internationally.
• Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently.
• Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews.

What You Will Bring to Coupa

• 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments.
• Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders.
• Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions.
• A track record of resolving complex customer issues and turning escalations into durable product or process improvements.
• Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
• A collaborative, “roll up your sleeves” mindset paired with sound judgment on when to lead and when to support.
• Comfort operating with incomplete information and adapting quickly as priorities shift.

Preferred Skills:

• Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains.
• Familiarity with SQL and comfort querying data directly to answer product questions.
• Experience working with or presenting to customer advisory boards or executive audiences.
• Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft.
• BA/BS technical degree preferred; MBA is a plus, or equivalent work experience.

This role is fully remote within the US

$125,000 - $174,333 a year

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off: Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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