Sr. Process Manager, Lending Platforms (Hybrid)

Capital One; Richmond (VA); Hybrid; USD 78,400 - 89,500; Full time

Benefits offered by this job

Performance-based incentives

Comprehensive health benefits

Job summary

A leading financial services company seeks a Sr. Process Manager to support the Lending Platforms team. This hybrid position involves driving business outcomes through platform optimization, stakeholder collaboration, and data-driven decision-making. Essential skills include project management, risk management, and proficiency in Excel and Google Sheets. This role requires in-person presence 3 days per week in Richmond, VA, with competitive compensation and comprehensive benefits.

Qualifications

• At least 2 years of Project Management or Process Management experience.
• At least 2 years of SaaS Platform Administration experience.
• At least 2 years of Microsoft Excel or Google Sheets experience.

Responsibilities

• Partner with stakeholders to drive business outcomes.
• Support platform optimization and assist with requirements gathering.
• Represent the voice of customers to influence objectives.
• Ensure projects are delivered on time and on budget.
• Use data to uncover opportunities and track performance.

Skills

Excellent communicator

Risk management

Intellectual curiosity

Data-savvy

Education

Bachelor’s Degree or equivalent military experience

Tools

Microsoft Excel

Google Sheets

Job description

Sr. Process Manager, Lending Platforms (Hybrid)

Capital One’s Small Business Bank (SBB) division helps small businesses grow through personalized advice and tailored financial products. The Sr. Process Manager, Lending Platforms (Hybrid) role supports efforts to define, configure, and optimize destination‑state experiences for associates and customers across the loan origination platform.

Responsibilities

• Partner cross‑functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes.
• Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment.
• Advocate for and represent the voice of internal and external customers to influence organizational objectives, roadmaps, and the overall customer experience.
• Ensure projects are delivered on time and on budget while simultaneously managing risk.
• Build credibility and trust within the team, with customers, and with stakeholders.
• Apply strong communication skills to influence business decisions and inspire breakthrough results.
• Use data to uncover opportunities, track platform and process performance, and influence decision making.
• Analyze results and drivers to identify and implement continuous improvement efforts.
• Drive transformational improvements in the customer experience and process.
• Own the end‑to‑end reporting suite within the loan origination platform—interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals.
• Stay current with platform enhancements to optimize reporting capabilities and ensure stakeholders have timely, accurate, and actionable insights.

What Skills You Need to Bring to the Table

• Excellent communicator—verbal and written skills critical to day‑to‑day work.
• Risk management—responsibility for running a well‑managed horizontal operation that is audit ready.
• Intellectual curiosity—ask why, explore underlying issues, and create solutions in a fast‑paced live operation environment.
• Data‑savvy—adept at using Excel or Google Sheets PivotTables, functions, formulas, and conditional formatting to analyze, explore, and present summary data.

Basic Qualifications

• Bachelor’s Degree or equivalent military experience.
• At least 2 years of Project Management or Process Management experience.
• At least 2 years of SaaS Platform Administration experience.
• At least 2 years of Microsoft Excel or Google Sheets experience.

Preferred Qualifications

• At least 3 years of Project Management or Process Management experience.
• At least 3 years of SaaS Platform Administration experience.
• At least 3 years of Microsoft Excel or Google Sheets experience.

Compensation and Benefits

• Plano, TX: $78,400 – $89,500
• Richmond, VA: $78,400 – $89,500

Additional compensation may include performance‑based incentive compensation (cash bonus(es) and/or long‑term incentives).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Work Arrangement

This hybrid role requires in‑person presence 3 days per week (Monday‑Thursday) at one of our offices, with Friday as a virtual enterprise‑wide work day.

Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Information for Candidates

The role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Employment Opportunity

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Accommodation

If you require an accommodation to apply for a position, please contact Capital One Recruiting at 1‑800‑304‑9102 or email [e-mail]. All information you provide will be kept confidential and used only as required to provide accommodations.

Contact and Support

For technical support or questions about the recruiting process, contact [e-mail].

Disclaimer

Capital One does not provide, endorse, or guarantee third‑party products, services, educational tools, or other information available through this site. Capital One Financial is made up of several different entities; positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp.