Sr. Practice Manager | Medical Oncology

UPMC; Erie (Erie County); On-site; USD 90,000 - 120,000; Full time

Job summary

UPMC Hillman Cancer Center in Erie, PA, is seeking a Sr. Practice Manager to lead a busy Medical Oncology practice.

The role oversees day-to-day operations, staffing, and patient experience for a team of about 30 direct reports, working with physicians and a Nurse Manager. The ideal candidate brings healthcare leadership experience, strong operational and financial skills, and a track record of enhancing patient access and care quality.

Qualifications

• Bachelor's degree with 3 years of management experience and 1 year in healthcare
• Associate's degree with 3 years healthcare experience and 3 years management experience
• High School Diploma with 5 years healthcare experience and 5 years of management experience

Responsibilities

• Ensure staffing through strategic placement of office coordinators and managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture focused on arrival and follow-up activities.
• Serve as liaison to UPMC departments and resources.
• Coordinate renovations and building utilization with UPMC and external services.
• Develop strategic plans for practices.
• Monitor operations to identify improvements and new markets.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers.
• Assist in due diligence, valuations, contracts, and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives related to practice operations.
• Oversee recruitment of staff and new practices.
• Review and improve procedures to enhance office operations.
• Monitor benchmarks for patient access and scheduling.

Skills

Healthcare leadership

Staff development

Budget management

Strategic planning

Cross-functional collaboration

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Job description

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UPMC Hillman Cancer Center is currently hiring a Sr. Practice Manager to support our busy Medical Oncology practice located in Erie, PA.

This is an exciting leadership opportunity within a high-volume, fast-paced oncology practice. The Sr. Practice Manager will oversee day-to-day operations while working collaboratively with cross-functional teams, multiple physicians, and a peer Nurse Manager to ensure efficient operations and an exceptional patient experience. This role will provide leadership and support to a team of approximately 30 direct reports.

Key responsibilities include oversight of provider and treatment schedules, staffing, workflow, and overall practice operations. An understanding of healthcare front-office functions, including check-in/check-out, scheduling, phone management, registration, chart preparation, and financial counseling, is helpful. The Sr. Practice Manager will play an important role in maintaining strong communication across the practice, supporting staff development, and ensuring the team is positioned to provide high-quality, patient-centered cancer care.

We're looking for an experienced leader who thrives in a busy, collaborative environment, can effectively manage competing priorities, and enjoys developing and supporting a large team.

Enjoy a predictable schedule and excellent work-life balance. This position is fully onsite, Monday through Friday, with no evenings, weekends, or holidays required.

Ready to combine your leadership experience with the opportunity to make a meaningful impact in cancer care? Join the team at UPMC Hillman Cancer Center in Erie and help lead a dedicated group committed to providing exceptional care to our patients and their families.

Responsibilities:

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.

• Supervise and oversee practice budgets.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Serve as liaison to various UPMC departments and resources.

• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.

• Develop strategic plans for practices.

• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.

• Ensure compliance with all UPMC policies and procedures.

• Communicate effectively with staff, physicians and peers through oral and written communications.

• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.

• Assist in physician relations as necessary.

• Maintain knowledge initiatives as it relates to the operation of the practices.

• Oversee and assist in the recruitment of staff and new practices.

• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience

• OR Associate's Degree + 3 years healthcare experience and 3 years of management experience

• OR High School Diploma + 5 years healthcare experience / Fellowship Program Graduate / and 5 years of management experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran