Sr. Practice Manager -- AI Agentic Ops

World Wide Technology, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

401k with company matching

Paid Time Off

Job summary

World Wide Technology, Inc. is seeking a Senior Practice Manager, AI Agentic Ops to lead strategy, go-to-market, and thought leadership for enterprise agentic operations.

This leader builds a high-performing team of technical solution architects and specialists across partnerships, ensuring governance and cost control in global engagements. The role requires strong leadership, deep technical sales experience, and the ability to align practice offerings with market trends in AI and enterprise

Qualifications

• 5+ years managing a specialty technical pre-sales or solutions team.
• 7+ years in cloud, platform engineering, IT operations, or automation architecture.
• 7-10 years of technical sales industry experience or equivalent.
• Cloud, FinOps, or AI governance certifications; hands-on experience deploying production agentic systems.

Responsibilities

• Develop and execute the AI Agentic Ops go-to-market strategy, including agent lifecycle management and governance.
• Lead, coach, and develop the team, using the Job Performance Matrix to manage performance.
• Build and productize agentic readiness and operating model assessments for advisory engagements.
• Support partner execution with joint sales plays, co-sell motions, enablement, and pipeline development.
• Define reference architectures, workshops, briefs, and demos covering agent orchestration, IAM, policy enforcement, and incident response.
• Establish governance and risk frameworks aligned to NIST AI RMF, EU AI Act, and sector requirements.
• Partner with security and FinOps teams on agent security posture and cost governance.
• Drive field enablement through virtual teams, roadshows, and all-hands meetings; provide leadership to sales teams on account profiling.

Skills

Technical pre-sales leadership

Cloud & platform engineering

IT operations & automation

Technical sales experience

AI governance & certs

Tools

Salesforce

Tableau

Microsoft Office

Job description

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Senior Practice Manager, AI Agentic Ops is a people-focused technical sales leader responsible for strategy, go-to-market, and thought leadership for agentic operations within Applied AI: the design, deployment, governance, and run-state management of AI agents in enterprise environments. This leader provides technical direction and business guidance to corporate leaders and field sales, builds and develops a team of high-performing technical solution architects and specialists, and helps meet global gross profit and net contribution goals through innovative technical programs and field enablement.

The role leads partner execution across hyperscaler, agent platform, and AI control plane vendors, and works across the Workforce AI, AI-Native Engineering, Data Platforms, and Emerging AI practices so that operational readiness, governance, and cost control are part of every agentic engagement.

Responsibilities:

• Develop and execute the AI Agentic Ops go-to-market strategy, including agent lifecycle management, observability, governance, and operating models for production agents
• Lead, coach, and develop the team, using tools such as the Job Performance Matrix to manage performance, development, and engagement
• Build and productize agentic readiness and operating model assessments that convert into advisory and delivery engagements
• Support partner execution, including joint sales plays, co-sell motions, enablement, and pipeline development with hyperscaler, agent platform, and AI control plane partners
• Help define reference architectures, workshops, briefings, and demos covering agent orchestration, identity and access for agents, policy enforcement, monitoring, and incident response
• Establish governance and risk frameworks aligned to NIST AI RMF, the EU AI Act, and sector-specific requirements, including human-in-the-loop controls, auditability, and agent permissioning
• Partner with security and FinOps teams on agent security posture and token and consumption cost governance
• Drive field enablement through virtual teams, roadshows, and all-hands meetings, and provide business leadership to sales teams on account profiling and sales plays with CIO, CTO, COO, CISO, and line-of-business stakeholders
• Drive the team in creating technical proposals, leveraging Professional Services, Global Supply Chain, ATC Labs, and the AI Proving Ground to enable complete solutions
• Contribute to practice marketing strategy and own content and topic strategy for the practice on the digital platform
• Influence the technical resource plan and technical business plan for the practice, compiling customer, partner, and account team feedback with market and industry trends
• Track and report team metrics, including notables, opportunities, and big bets
• Collaborate with the Workforce AI, AI-Native Engineering, Data Platforms, and Emerging AI practices so agentic operations is built into each practice's offerings
• Represent WWT at industry events, including AI Days, and lead sessions with customers and partners
• Advocate for continual improvement in partner experience to build brand loyalty and value
• Be a culture contributor and builder

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Qualifications:

• 5+ years managing a specialty technical pre-sales or solutions team with a track record of meeting key objectives
• 7+ years in cloud, platform engineering, IT operations, or automation architecture
• 7-10 years of technical sales industry experience or equivalent
• Cloud, FinOps, or AI governance certifications; hands-on experience deploying production agentic systems

Other Work Experience

• Strong leadership, diplomatic, and motivational skills, with the ability to lead up, across, and down multiple business and technology organizations
• Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and GS&A
• Proven ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence
• Self-directed, with the ability to adapt to change and competing demands

Knowledge, Skills, and Abilities

• Working knowledge of agent frameworks and orchestration patterns (MCP, multi-agent architectures, tool use), and of the major agent platforms across AWS, Azure, and GCP
• Experience with AIOps, observability, identity and access management, and policy tooling as applied to autonomous agents, including consumption-based and token pricing models
• Demonstrated partner relationship management with leading hyperscaler and AI platform OEMs
• Excellent verbal, written, and presentation skills, with the ability to represent technical solutions to C-level audiences
• Pipeline management and analysis using Salesforce, Tableau, and the Microsoft Office suite
• Ability to mentor, motivate, and develop high-performance teams
• Remote work experience with Webex, Microsoft Teams, and other collaboration tools

Estimated Amount of Travel

Up to 40% of the time

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $190,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination.

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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WWT is an Equal Opportunity Employer.