Sr. PetSmart Officer

The City of Fort Worth; Fort Worth (TX); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Senior Code Compliance Officer to lead Animal Care and Control activities at the Everyday Adoption Center. You will supervise Animal Shelter Technicians, promote adoption goals, and maintain high levels of customer service and records.

Responsibilities include coordinating with partners, ensuring proper animal evaluations, and delivering leadership and training. The role requires strong administrative skills and the ability to work rotating shifts, weekends,

Qualifications

• High School Diploma or GED required.
• Three (3) years of increasingly responsible experience with animal care and control or related field.
• Must obtain Animal Control Officer Basic Certification within six months of hire.
• Must possess or obtain an Euthanasia Certification within four months of hire.

Responsibilities

• Interact with customers, partners and stakeholders to resolve complaints and violations.
• Evaluate animals for adoption and assist with matching with adopters.
• Provide leadership and training to staff/volunteers on procedures and accuracy.
• Maintain daily, weekly, monthly and annual records.
• Assist with prioritizing assignments and maintaining a safe work environment.
• Build effective working relationships within the team and with the public.
• Perform administrative duties using shelter software and handling money.
• Assist with cleaning to maintain a welcoming environment at the Adoption Center.
• Transport animals using City vehicles as assigned.

Skills

Customer service

Leadership

Communication

Animal care

Education

High School Diploma/GED

Animal Control Certification

Euthanasia Certification

Tools

PetPoint shelter software

Job description

Pay Range: $24.67 - $30.83/hr. | $51,308- $64,135 annual compensation

Job Posting Closing on: Friday, October 16, 2026

Workdays & Hours: Scheduled days rotate. Shifts are typically scheduled 9a-6p; Weekend/Holiday work required. Occasional Mandatory overtime.

Benefits for this position include:

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Senior Code Compliance Officer position is available with The City of Fort Worth Code Compliance department, Animal Care and Control Division. This position will represent the City of Fort Worth by providing professional, courteous, quality of care for animals at our Alliance PetSmart Everyday Adoption Center. This position functions as lead over Animal Shelter Technicians at the EAC to ensure adoption goals and customer service measures are met.

Minimum Qualifications:

• High School Diploma/ GED
• Three (3) years of increasingly responsible experience with animal care and control, animal welfare, or related experience depending on assignment
• Must be able to obtain an Animal Control Officer Basic Certification through the Texas Department of State Health Services within six (6) months of hire.
• Possession of or ability to obtain an Euthanasia Certification within four (4) months of hire
• Must pass Drug Screen, Physical

Preferred Qualifications:

• Four (4) years of customer service and administrative experience
• Two (2) years of municipal shelter experience and proficient use of PetPoint shelter software system
• Two (2) years of management or leadership experience

The Sr. Code Compliance Officer job responsibilities include:

• Interacting frequently with customers, partners and other stakeholders to facilitate resolution to complaints and violations
• Evaluates animals for adoption and assists with matching animals to appropriate homes based on behavior, needs, and adopter lifestyle
• Providing leadership and training to new and existing staff/volunteers to ensure use of proper procedures, methods, techniques and accuracy
• Maintaining daily, weekly, monthly and annual records
• Assist Supervisor with tasks such as prioritizing and seeing the completion of assignments; and maintaining a healthy and safe working environment
• Establish and maintain effective working relationships
• Performing administrative duties, which may include utilizing shelter software, answering phones, providing public information, creating social media content, counting and handling money and directing interoffice paperwork in closeout routine
• Assisting with cleaning to ensure a clean and welcoming environment for the people and animals within the Everyday Adoption Center
• Driving City vehicles to transport animals from multiple locations as assigned

Working Conditions and Physical Demand as stated on official City job description

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises.

Heavy Work – Depending on assignment, positions in this class typically exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre‑Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case‑by‑case basis. Employees are paid by direct deposit only.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The City of Fort Worth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.