Sr Patient Account Specialist

Children's Health; Dallas (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

Children's Health is seeking a Sr Patient Account Specialist to manage patient financial services remotely. The role requires strong mathematical and communication skills, along with extensive knowledge of health insurance procedures. The ideal candidate will have at least four years of experience and an associate's degree. This position offers a supportive environment focused on teamwork and community engagement.

Benefits

Employee medical plan premiums covered after 3 years

4%-10% employee savings plan match

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

Qualifications

• At least 4 years patient financial services experience required.
• Extensive knowledge of health insurance procedures and guidelines.

Responsibilities

• Monitors work queue assignment and assesses productivity.
• Acts as liaison to resolve complex patient accounting issues.
• Provides guidance and training to staff.

Skills

Mathematical Skills

Communication

Education

Associate's Degree

Bachelor's Degree

Job description

Job Title & Specialty Area: Sr Patient Account Specialist

Department:Patient Fin Svcs

Location: Remote

Shift: M-F, 8A -5P

Job Type: remote

Responsibilities:
* Monitors work queue assignment and assess productivity to support department metrics.
* Assists with maintaining specific procedural guidelines and policies.
* Acts as liaison to resolve complex patient accounting and account issues.
* Possesses the ability to interpret, explain and ensure compliance with third party contracts, guidelines and regulations.
* Coordinates team-oriented process improvement initiatives.
* Provides guidance, feedback and training to staff on multiple processes, payers, and systems.
* Assess work queues for performance improvement and appropriateness of complex patient accounting transactions.
* Serves as a resource to team and systems expert as well as conducts testing for system upgrades.
* Performs routine Audits and Quality Assurance for staff
* Demonstrates The Children's Way values and behavioral standards.

WORK EXPERIENCE
* At least 4 years patient financial services experience required
* Extensive knowledge of procedures and guidelines used by all categories of health insurance companies, government agencies employer benefit departments, and internal departments as they related to billing and collections required
* Demonstrated excellent mathematical skills, computer skills, Microsoft applications and word processing programs skills and minimum of 40 words per minute required
* Demonstrated ability to develop and maintain productive working relationships to fully integrate within a team required
* Proficient in English, written and verbal communication skills required

EDUCATION
* Two-year Associate's degree or equivalent experience required
* Four-year Bachelor's degree or equivalent experience preferred

LICENSES AND CERTIFICATIONS
* Revenue cycle certification preferred
* Epic proficiency preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.