Radiation Patient Liaison Account Specialist

Urology Austin; Austin (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Liaison to analyze medical documentation, ensuring accurate coding and billing. The role requires proficiency in coding systems and a strong understanding of medical terminology and insurance processes. This remote position involves collaboration with providers and billing teams to enhance patient care and operational efficiency.

Qualifications

• Preferred: three years of healthcare coding experience; oncology experience is a plus.
• Knowledge of insurance reimbursement, CPT, ICD-10, HCPCS codes, charge entry.

Responsibilities

• Ensure documentation is complete for accurate charge submission.
• Abstract and assign CPT, HCPCS, and ICD-10-CM codes from medical records.
• Assist with billing, collections, and patient inquiries related to financial matters.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High school diploma or equivalent

College/vocational training in medical coding

Tools

ICD-10-CM

CPT

HCPCS

Job description

At Urology America, our mission is to support our physician partners in building a premier urology organization that delivers best-in-class patient care and experience, is nationally recognized for its clinical capabilities, and excels in operational performance and growth.

By choosing a career with Urology America and its affiliated practices, you are joining a collaborative, team-driven organization committed to innovation, quality, and compassionate care. Together, we are improving the lives of patients and their families through better medicine and better care, wherever we serve.

Job Summary:

The Patient Liaison analyzes and interprets documentation from medical records and completes accurate coding and billing of office-based diagnoses and procedures and professional fee coding of diagnosis and procedures. The role involves charge review, E/M assignment, and charge routing. The Patient Liaison communicates with providers for missing documentation or questions regarding documentation, offering guidance and education when needed. Proficiency in inpatient and outpatient professional fee coding across multiple specialties is required, utilizing ICD-10-CM, ICD-10-PCS, and CPT coding systems, with a strong knowledge of medical coding rules, regulations, and compliance in line with CMS guidelines. Candidates should also have a sound understanding of anatomy, physiology, medical terminology, and insurance processes, including denial management.

Job Relationships:

• This position is remote.
• Reports to the Data Quality Assurance Manager and physicians at Urology Austin.
• Works with providers, front office staff, and third-party billing vendors to ensure proper patient check-out procedures.
• Maintains contact with the revenue cycle team to ensure proper financial data flow.

Qualifications:

• Preferred: three years of healthcare coding experience; oncology experience is a plus.
• Knowledge of insurance reimbursement, CPT, ICD-10, HCPCS codes, charge entry, payment posting, billing, and practice policies.
• High school diploma or equivalent required; college/vocational training in medical coding preferred.
• Computer and telephone support experience in healthcare preferred.
• Strong customer service and communication skills.
• Proficiency with office software and ability to prioritize tasks.

Job Duties:

• Adhere to service excellence and promote a positive work environment.
• Ensure documentation is complete for accurate charge submission.
• Abstract and assign CPT, HCPCS, and ICD-10-CM codes from medical records.
• Provide coding support across departments.
• Review radiation therapy records for completeness and accuracy, including obtaining necessary authorizations and benefits.
• Analyze radiation therapy charges, validate documentation, and ensure proper coding.
• Research coding issues independently and collaborate with billing teams.
• Update patient records with appropriate codes, review charges, and participate in departmental activities.
• Assist with billing, collections, and patient inquiries related to financial matters.
• Participate in meetings, audits, and process improvements.

Performance Requirements:

Knowledge:

• Experience in large organizations with financial workflows.
• Understanding of healthcare systems, clinical and research terminology.

Skills:

• Proficiency in computer systems and evaluation of software tools.
• Strong interpersonal and communication skills.
• Ability to interpret medical and research protocols.

Abilities:

• Effective communication with patients and staff.
• Reading comprehension and deductive reasoning skills.

Physical Demands and Work Environment:

• Sitting most of the day, with walking or standing as needed.
• Remote work with some clinical setting exposure for patient education.