Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Bank of America Corporation; College Park (MD); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Bank of America is hiring an analyst focused on Quality Assurance testing within Research & Adjustments. The role operates independently from daily production tasks, reviews completed casework for procedural adherence, and identifies errors and control gaps.

You will leverage operational knowledge to propose improvements and ensure risk controls are followed. The ideal candidate has 2+ years in check operations or related financial processes, strong analytical skills, and the ability to

Qualifications

• 2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment.
• Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution.
• Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions.
• Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to established requirements.
• Demonstrated ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation.
• Ability to interpret and consistently apply detailed procedures, business requirements, testing criteria, and established processing standards.
• Ability to independently evaluate transactions and supporting information, exercise sound operational judgment, identify potential processing or control gaps, and escalating concerns appropriately.
• Experience developing, writing, or maintaining operational procedures and process documentation.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and concisely across organizational levels.
• Demonstrated ability to work independently, make timely decisions within established authority, and take appropriate action with limited direction.
• Demonstrated ability to collaborate effectively with peers and business partners, receive and incorporate feedback, and contribute to a team-oriented environment.
• Ability to work additional hours, including overtime, as required to support business needs.

Responsabilités

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Connaissances

Attention to Detail

Monitoring

Reporting

Data Management

Business Analytics

Critical Thinking

Research

Written Communications

Strategic Thinking

Description du poste

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description: This role is dedicated exclusively to Quality Assurance testing within Research & Adjustments (R&A). The analyst will operate independently from day-to-day production activities and will be responsible for conducting objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards. The successful candidate will serve as a subject matter expert in R&A processes and leverage extensive operational knowledge to identify errors, inconsistencies, control gaps, and opportunities for process improvement.

Schedule:

Monday - Friday | 8:00AM - 5:00PM

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• 2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment.
• Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution.
• Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions.
• Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to established requirements.
• Demonstrated ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation.
• Ability to interpret and consistently apply detailed procedures, business requirements, testing criteria, and established processing standards.
• Ability to independently evaluate transactions and supporting information, exercise sound operational judgment, identify potential processing or control gaps, and escalating concerns appropriately.
• Experience developing, writing, or maintaining operational procedures and process documentation.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and concisely across organizational levels.
• Demonstrated ability to work independently, make timely decisions within established authority, and take appropriate action with limited direction.
• Demonstrated ability to collaborate effectively with peers and business partners, receive and incorporate feedback, and contribute to a team-oriented environment.
• Ability to work additional hours, including overtime, as required to support business needs.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines
• Management Process Design
• Process Effectiveness
• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency