Sr. Operations Manager - Content Excellence

The Fountain Group; South San Francisco (CA); Hybrid; USD 79,000 - 85,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Job summary

The Fountain Group is seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office on a temporary maternity leave cover. In this high-impact role, you will lead operational frameworks to elevate strategic planning, content supply chains, and ensure high-quality execution across CMO teams and the broader marketing organization.

You will bridge strategic alignment with tactical execution, guide teams through learning journeys, remove cross-functional friction,

Qualifications

• Bachelor's degree in a related field.
• 5–7 years of experience in content/marketing operations or creative project management.
• Proven ability to manage cross-functional teams and drive end-to-end content workflows.
• Pharma/biotech MLR/PRC knowledge is a plus.

Responsibilities

• Design learning journeys and enablement programs for cross-functional teams on new content capabilities and guidelines.
• Lead end-to-end content workflow strategy and governance with cross-functional alignment.
• Identify operational opportunities in content processes and design scalable efficiencies.
• Facilitate forums and alignment meetings with executive presence and clear action plans.
• Deliver change management, training, and documentation for new tools and AI-enabled content practices.

Skills

Communication

Cross-functional collaboration

Project management

GenAI enablement

Education

Bachelor's degree

Tools

Adobe Experience Manager

Veeva Vault

Job description

Desk will shortlist 9/24

Supplier call 9.21.26 - HM

• Content excellence team as they bring out new capabilities to the broader marketing team
• Focused on new content capabilities
• Derivative content using GenAI
• Take existing content + expand its application into different formats/messaging etc. using AI

Primary focuses:

1. Support rollout of new capabilities to marketing org
   1. Large audience, ~300 marketers within the marketing group
2. New capabilities being developed by tech team
   1. They work in spring cycles
3. Managing communication

Requirements

• Very effective communication is critical
• Lots of cross-functional collaborating with marketing, tech teams, product teams, and internal reviewers
  • Rigorous MLR process
  • Also work with some offshore teams

Q&A

• Pharma required? Not a hard requirement, but it would stand out. Will also consider strong content exp using GenAI.
• GenAI required? Yes
• GenAI is more important than pharma
• What tools? They use Adobe, but understanding of that ecosystem is okay
• Pharma agency okay? Yes, especially because they'd have the MLR background coming from there
• Reason for need is detailed on the req face palm but she reiterated it could convert!
• Project management is a core capability, so she said PM is a big part of role, PM skills are critical

PAY: $ 57-62/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

This is a 6 month contract - w/ a possible extension or conversion to FTE (Depending on performance and business needs)

This is a Hybrid role, 3 days onsite.

W2 candidates only

Description

Seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.

This role will serve as a key operational and change lead. Will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Key Responsibilities

• Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Qualifications

• Bachelor's degree and 5–7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.

Preferred Qualifications

• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).

Who We Are

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."