Sr. Operations Director

Jones Lang LaSalle Incorporated; Mobile (AL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay early access to earned wages

Job summary

Jones Lang LaSalle Incorporated in Mobile, AL is seeking a Senior Operations Director to oversee the on-site facilities portfolio, manage the FM team, and ensure compliance with all regulations. You will drive client and landlord relationships and coordinate cross-functional activities across multiple sites.

The role emphasizes budgeting, performance management, and ensuring high-quality facility services in a complex, regulated environment.

Qualifications

• 8-10 years of experience leading Integrated Facilities Management teams/services.
• Strong leadership and relationship-building skills.
• Strong interpersonal and problem-solving skills.
• Excellent verbal and written communication and presentations.
• Proven record of providing excellent internal and external customer service.
• Knowledge of standard business and accounting practices.

Responsibilities

• Manage the performance and outcomes of assigned staff reporting to the position.
• Maintain interface with third party owners (Landlords) ensuring contract compliance and reporting.
• Provide overall facility services in accordance with standard processes and procedures.
• Ensure compliance with portfolio-wide initiatives and local, state and federal laws.
• Manage and coordinate Facility Management services within assigned facilities and geography.
• Prepare, submit and manage facility budgets with client objectives; track variances.

Skills

Leadership

Relationship building

Interpersonal skills

Communication & presentation

Customer service

Accounting basics

Education

Bachelor's Degree in Engineering

Tools

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Sr. Operations Director

What this job involves

The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all line of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.

What is your day to day?

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises
• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans. Involved in compensation planning process For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Desired experience and technical skills

• 8-10 years of experience leading Integrated Facilities Management teams/services
• Strong leadership and relationship building skills
• Strong interpersonal and problem-solving skills
• Excellent verbal/written communication and presentations skills
• Proven record of providing excellent internal and external customer service
• Knowledge of Excel and ability to analyze data
• Preferred Bachelor’s Degree in Engineering
• Knowledge of standard business and accounting practices

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Mobile, AL

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect provides our processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.