Operations Manager

Jones Lang LaSalle Incorporated; Wilson, Northern (NC, KY); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Manager for its Wilson, NC team, overseeing a critical environments portfolio. The role centers on sustaining operational continuity, managing resources, and maintaining client satisfaction with strong leadership and communication.

The position requires experience in critical facilities management, with emphasis on UPS, generators, and life safety systems.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Seven years’ experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety).
• Knowledge of standard business and accounting practices.
• Solid technical knowledge of critical technology environment systems.
• Ability to manage a high volume of highly complex tasks in a mission critical environment.
• Excellent verbal and written communication skills.
• Strong computer proficiency in Word, Excel, Adobe and Microsoft Project.
• Experience with MS Office suite and CMMS databases.

Responsibilities

• Overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationship.
• Drive performance against SLA/KPI and implement improvement plans.
• Set and manage service delivery commitments with clients.
• Ensure deliverables meet MSA, SLA’s and KPI’s.
• Support expansion of team capabilities and vendor oversight.
• Participate in facility planning and capital expense budgeting.

Skills

Team leadership

Client relationship management

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

CMMS databases

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Operations Manager will be responsible for managing the team assigned to the critical environments’ portfolio. Maximum emphasis is to be placed on the critical environment operational continuity while ensuring the integrity and reliability of the client’s critical function is not compromised within your team. Requirements will be strong skills in client relationship management and communication, critical engineering practices, organizational savvy, team leadership and ability to identify and manage variation in metrics. This role ensures all resources i.e. human, financial, etc. are managed within the policies and procedures of the client and JLL

What does your day to day look like:

• Responsible for overall team management, staff development and planning.
• Execute staff succession and growth plans.
• Develop and maintain positive client relationship.
• Collaborate in the development of strategic initiatives then operationalize, driving the team’s performance and outcomes to meet and exceed client expectations.
• Ensuring that SLA/KPI are being meet and action plans are developed and executed for improvement opportunities.
• Set and manage service delivery commitments with direct and indirect clients and customers.
• Manage the deliverable expectations from initiation through completion.
• Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account’s leadership team and the client key stakeholder.
• Ensure team is completing deliverables according to the MSA, SLA’s and KPI’s.
• Provides support and guidance to expand team’s capabilities and ensure vendors are performing work appropriately.
• Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.
• Provide oversight in the development and approval of MOPS/SOPS/EOPS.
• Take an active role in the execution of the monthly/ quarterly/ annual reporting and development/management of the operational and capital expense budget.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Minimum Requirements:

• Bachelor’s degree preferred, or equivalent experience.
• Minimum seven years’ experience leading a critical facilities management team (UPS, Generator, Mechanical, Life Safety).
• Knowledge of standard business and accounting practices.
• Have a solid technical knowledge of critical technology environment systems.
• Ability to manage a high volume of highly complex tasks in a mission critical environment.
• Excellent verbal and written communication skills.
• Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project.
• Experience with MS Office suite and CMMS databases.

Preferred Qualifications:

• Professional Credential (CFM, FMP) desired.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Wilson, NC

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you are pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.