Sr. Operations Coordinator

Smart Foodservice Stores; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

Smart Foodservice Stores in Phoenix, AZ is seeking a Sr Coordinator, Operations to support distribution center operations by handling office tasks, responding to inquiries, and assisting warehouse and transportation leadership as needed.

This role requires a minimum of three years of clerical experience, a high school diploma or GED, and strong communication, math, and computer skills (MS Word, Excel, Access, Outlook).

Qualifications

• Minimum of three years of clerical experience required.
• High school diploma or GED/equivalent required.

Responsibilities

• Prepare and process routine forms, reports, and documents (inbound docs, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIRs, shipping labels, backhaul spreadsheets, delivery window dispatch).
• Respond to general inquiries and telephone calls to provide resolution and support.
• Verify information to ensure market compliance and escalate issues as needed.
• Track and input data on operations metrics to support performance.
• Create basic charts, graphs, and databases for manager review.
• Train and develop junior clerical teammates.
• Monitor inventory of office supplies and initiate purchase orders.

Skills

Communication

Telephone skills

Math/Analytical skills

Office software

Problem solving

Cross-functional work

Teamwork

Education

High school diploma or GED

Tools

SAE

Truck Builder

Red Prairie

Kronos

Road Net

XATA

Shopfax

Tandem

PowerDock

Checkpoint

Omnitracs

Airclic

Job description

Join Our Community of Food People!

BASIC PURPOSE

The Sr Coordinator, Operations will enable distribution center operations by independently performing a wide range of office activities, responding to various inquiries and providing resolution to problems, and directly supporting warehouse and transportation leadership as necessary.

The starting pay range is between $23-$25 per hour.

SCHEDULE :

Sunday - Thursday 11:30 pm - 8am

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR's, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures. Solve and/or escal… Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls. Respond to requests by researching information, ensuring a resolution is achieved for all inquiries and requests. Verify information and data to ensure market compliance with regulations and procedures. Escalate and support warehouse and transportation teams as they work through compliance issues. Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log, etc.). Support efforts to improve metrics and actively track against them. Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager's review. Support in training and developing junior clerical teammates. Monitor inventory level of office supplies and initiate purchase orders. Other duties as assigned by manager.

SUPERVISION :

N/A

RELATIONSHIPS

Internal: Operations manager and staff, purchasing department

External: N/A

WORK ENVIRONMENT

The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

Minimum of three years of clerical experience required.

Knowledge/Skills/Abilities :

• Excellent communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of an intermediate scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Preferred experience in a distribution business environment.

Knowledge of DOT Hours of Service Regulations.

Knowledge of our geographic delivery area.

Certifications/Training

Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO WITH FREQUENCY:

• STAND OCCASIONALLY
• WALK OCCASIONALLY
• DRIVE VEHICLE N/A
• SIT CONTINUOUSLY
• LIFT
• 1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• 2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
• 3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
• 4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• 5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $19 - $30

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Pro