Operations Coordinator - Warehouse

Smart Foodservice Stores; Menomonee Falls (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Smart Foodservice Stores is seeking an Operations Coordinator for the Menomonee Falls, WI distribution center. The role supports warehouse and transportation leadership with clerical tasks, data entry, and reporting from a desk-based office in a foodservice environment.

You will handle routine documents, inbound and discrepancy reports, and help maintain schedules and performance metrics while ensuring accuracy and regulatory compliance.

Qualifications

• Two years of clerical experience or more.
• Clear written and verbal communication skills.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills.

Responsibilities

• Prepare and process routine forms, reports, and documents.
• Respond to inquiries and support staff and customers.
• Verify information to ensure compliance with regulations.
• Track and input data on operations metrics.
• Create basic charts and spreadsheets for manager review.
• Monitor office supply inventory and initiate purchase orders.

Skills

clerical experience

communication skills

telephone/customer service

math analytical

computer skills

Education

High school diploma or GED/equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Join Our Community of Food People!

BASIC PURPOSE

The Coordinator, Operations will enable distribution center operations by performing general office activities, responding to various inquiries, and directly supporting warehouse and transportation leadership as necessary.

Our Warehouse Operations Coordinators start at $23.25 per hour.

Schedule & Location

Monday- Friday 9AM- 5:30PM | Menmonee Falls, WI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR's, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures.

Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls.

Verify information and data to ensure market compliance with regulations and procedures.

Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log etc.).

Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager's review.

Monitor inventory level of office supplies and initiate purchase orders.

Other duties as assigned by manager.

SUPERVISION

N/A

RELATIONSHIPS

Internal: Operations manager and staff, purchasing department

External: N/A

WORK ENVIRONMENT

The work will take place at a desk in a US Foods office-based environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

• Minimum of two years of clerical experience required.
• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Preferred experience in a distribution business environment.
• Knowledge of DOT Hours of Service Regulations.
• Knowledge of our geographic delivery area.

Certifications/Training

• Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: OCCASIONALLY

WALK: OCCASIONALLY

DRIVE VEHICLE: N/A

SIT: CONTINUOUSLY

LIFT

1-10 lbs (Sedentary): OCCASIONALLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): OCCASIONALLY

Over 100 lbs (Very Heavy): N/A

CARRY

1-10 lbs (Sedentary): OCCASIONALLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): N/A

Over 100 lbs (Very Heavy): N/A

PUSH/PULL*1: OCCASIONALLY

CLIMB/BALANCE*2: OCCASIONALLY

STOOP/SQUAT: OCCASIONALLY

KNEEL: OCCASIONALLY

BEND: OCCASIONALLY

REACH ABOVE SHOULDER: FREQUENTLY

TWIST: OCCASIONALLY

GRASP OBJECTS*3: FREQUENTLY

MANIPULATE OBJECTS*4: OCCASIONALLY

MANUAL DEXTERITY*5: OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $18.18 and $30.30.

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.