Sr On Site Service Specialist

The Temp Plugs; Dearborn (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A staffing agency in Dearborn is seeking a Sr On Site Service Specialist. The successful candidate will operate high volume copy machines, manage documents, and ensure quality service with excellent customer relations. This role requires a high school diploma and 1-2 years of related experience, with skills in PC operations and office equipment. The position is temp to perm, offering a structured work schedule from 8:00 am to 5:00 pm, Monday to Friday.

Qualifications

• Minimum 1-2 years of experience in a related field.
• Some related copy job experience preferred.
• May require a valid driver's license.

Responsibilities

• Operate high volume copy machines and perform binding and finishing work.
• Maintain records for management reports.
• Distribute office supplies and deliver completed jobs.

Skills

Excellent customer service skills

Good PC skills

Good organizational skills

Mathematical skills

Ability to use office machines

Education

High school diploma or GED

Tools

MS Office

Document imaging systems

Job description

About the job Sr On Site Service Specialist

Summary

Temp to engage No covid restrictions.

A successful person would have intermediate or higher computer skills, above average attention to detail.

CW will be responsible for Opening mail -> reviewing and sorting the contents of each envelope, Auditing digital documents for accuracy, scanning and indexing.

10% of the day will be spent on physical mail, 90% of the day is spent on the computer auditing documents others have uploaded for accuracy.

Scanning is done on a rotating basis with the team. Typically there will no lifting anything more than 10 pounds.

If lifting more is required, assistance will be provided.

90% of the job is sitting. No driving is required.

Dress code is Shirts: polo style, button up dress shirts, sweaters, NO t-shirts or sweatshirts.

Shoes: close-toed shoes, can be tennis shoes.

Pants: slacks or jeans, must be in good repair with no rips, tears, holes, stains, patchwork, NO tights, yoga pants, sweatpants.

Worksite address is Auto Club Group (AAA 1 Auto Club Drive, Dearborn, MI 48126.

8:00 am to 5:00 pm (Mon to Fri)

6 months temp to perm

JOB DUTIES AND RESPONSIBILITIES

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.
• Operating document image handling software
• Operating MS Office and Email systems for opening, sending and retrieving files
• Opening, saving and transferring PC files based on established protocols
• Accessing document management systems via established protocols
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customers buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Performs other duties as assigned.

Minimum Qualifications

• Requires high school diploma, GED and 1 2 years of experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid drivers license and minimum levels of auto insurance coverage per Ricoh policy.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Good PC skills
• Good organizational skills and ability to prioritize
• Mathematical and filing skills
• Ability to use office machines and technical equipment

WORK CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.