Sr Mobile Expert, Bilingual Spanish

T-MOBILE USA, Inc.; Conyers (GA); On-site; Full time

Job summary

Join a leading company as a Senior Mobile Expert, Bilingual, where you'll deliver exceptional customer service and leverage retail expertise. This role offers curated training, competitive compensation, and opportunities for growth in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Qualifications

• 12+ months retail experience preferred.
• Strong customer service skills required.

Responsibilities

• Sells products and services based on customer needs.
• Resolves customer issues in one interaction.
• Completes ongoing training to stay current.

Skills

Customer Service

Retail Sales

Detailed Organization

Mathematics

Education

High School Diploma/GED

Retail Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Senior Mobile Expert, Bilingual, are our most capable experts with a passion for delivering best-in-class customer service while leveraging their retail expertise. Our company-owned Experience stores attract new customers and provide the highest level of service to our existing customers. Senior Mobile Expert, Bilingual, will utilize new systems and tools to resolve customer needs from research to resolution, working with new products and a product roadmap tailored for these locations. This store uniquely combines a team of Experts working directly with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. Senior Mobile Expert, Bilingual, will receive curated training and ongoing development to enhance their expertise and grow within the environment, delivering the best sales and service experiences in a customer's lifetime.

Job Responsibilities

1. Sells appropriate products, features, and services based on customer needs.
2. Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
3. Completes ongoing training to stay current and develop knowledge as a SME in all things T-Mobile.
4. Leverages digital tools in interactions and onboarding.
5. Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

1. High School Diploma/GED (Required)
2. Retail: 12+ months Neighborhood Mobile Expert preferred
3. Care: Elite Expert, Account Care preferred
4. Care: Elite Expert, Technical Care preferred

Knowledge, Skills, and Abilities

1. Customer Service: Strong customer service skills—passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience (Required)
2. Retail Sales: Retail experience in high-volume environments and ability to work in varied environments (Required)
3. Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
4. Training: Ability to acclimate local Retail Sales Associates and Partner Sales Associates to unique event environments (Required)
5. Mathematics: Accurate basic math skills and proficiency with a calculator (Required)
6. Additional skills and attributes are preferred but not mandatory, such as success in resolving sales and customer service pain points, above-average sales metrics, system and tool knowledge, problem-solving skills, ability to handle multiple priorities, passion for people and teams, and certification processes.

Licenses and Certifications

1. At least 18 years of age
2. Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly Base Pay: $28.50
Annual Incentive Target: $7,200
Successful candidate's actual earnings vary based on performance. All employees are guaranteed to earn $20/hour including base pay and incentives. Every employee is eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants, purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, and voluntary insurance options. Additional discounts and programs are available. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and inclusion. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.