Technical Services Director (PR25026)

TMEIC; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

A prominent engineering firm in Houston is seeking a Technical Services Director to define and execute strategies for sustainable growth. This role requires collaboration across various business units to forecast market trends and enhance service offerings. Candidates should possess a relevant bachelor's degree and significant experience in business development and project management.

Qualifications

• 2 years of project or program management experience required.
• 5 years in a direct client-facing position in relevant industries.
• Demonstrated success in business development.
• 2 years' experience in specifying, designing, and/or commissioning electrical and automation systems for metals, port solutions, etc.
• Proven business development experience in a complex environment with commercial activities across listed industries
• Proven ability to lead, plan strategically, and drive business results
• Proficiency in MS Office, a CRM tool, and ERP systems
• Willingness to travel domestically up to 10% and internationally up to 5%

Responsibilities

• Develop the annual MRP to forecast orders and sales.
• Manage the Design Request process for new product requirements.
• Monitor industry trends and market position.
• Assess capabilities and recommend new TS offerings and enhancements
• Develop and review MRS and DRS for new products and upgrades
• Monitor industry trends and recommend how offerings should adapt
• Use analytics and metrics to drive strategic decisions for TS
• Develop and execute Go-To-Market strategy with Marketing and BU leadership
• Coordinate and review commercial proposals for accuracy and profitability
• Provide input to due diligence on potential M&A targets for new markets
• Promote the Company brand to internal and external contacts
• Develop strategic business plans for TS entry and offerings to clients
• Maintain and improve the TS orders and offerings tracking system
• Ensure branding guidelines across the company in collaboration with Global Marketing
• Identify gaps in performance and deploy resolution strategies
• Ensure critical project performance information is tracked with BU management
• Manage risk in compliance with policies and contractual terms
• Lead public relations and advertising to raise awareness of TS objectives
• Ensure design, development, and management of TS systems to improve capability
• Coordinate resources to execute TS strategies
• Determine budget and resources for advertising, trade shows, and events

Skills

Business acumen

Project management

Client-facing skills

Strategic planning

Analytical skills

Education

Bachelor's degree in project management or related field

MBA

Tools

MS Office

CRM tools

ERP business systems

Job description

Overview

Job # PR25026

Job Title: Technical Services Director

Office Location: Houston, TX

Business Function / Department: Business Development

Sales Territory, if applicable

General Role Description

Define and execute comprehensive strategies for the Company's Technical Services (TS) to meet the short- and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy, ensuring healthy, sustainable, and profitable growth of the Company.

Responsibilities

• Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the Company's goals and in collaboration with BU leadership
• Manage the Design Request process for new product requirements to product development teams
• Assess the Company's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BUs to achieve long-term TS objectives
• Determine key wants and needs of the existing industries, markets, and market segments and monitor industry and macro-economic trends to assess how these factors might change over time
• Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BUs to achieve long-term objectives
• Monitor and investigate industry technical service trends, the Company's market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time and to recommend new and enhanced offerings
• Use analytics and metrics to drive strategic decision-making as it relates to technical services
• Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch
• Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner
• Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team
• Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public
• Develop and execute strategic business plans for the BUs' entry and offerings of TS to clients, in collaboration with BU and Business Development senior management
• Develop, maintain, and continuously improve the system by which client relationships are strengthened and the TS orders strategy is fulfilled effectively
• Ensure consistent branding guideline compliance throughout the Company in collaboration with the Global Marketing team
• Diagnose gaps between the function's current and desired performance and deploy strategies to resolve
• Ensure key information about project performance is acquired and monitored in coordination with other BU management
• Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability
• Develop and implement strategies to increase internal and external awareness and understanding of the BU's objectives and achievements via effective public relations and advertising in global and local media programs in collaboration with the Global Marketing team
• Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance
• Develop and manage a system to track current TS offerings and standardization across the BU's
• Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies
• Determine the budget and business resources required for advertising, sales and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BUs' commercial leadership
• Plan and execute projects to aid in improving and growing the BUs' business to meet goals set by BU senior management
• Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business
• Report results for TS Orders and Sales as scheduled and requested to Company and parent company management, including, but not limited to research, analysis, evaluation, and recommendations

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and law
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• Bachelor's degree in project management, construction management, computer science, engineering, or engineering technology or related field, or equivalent via education and/or work experience
• 2 years of project or program management experience
• 5 years in a direct client-facing position in any combination of oil and gas, metals, mining, port solutions, renewable energy systems, paper, or related general industries
• 2 years' experience in specifying, designing, and/or commissioning electrical and automation systems for metals, port solutions, paper, renewable energy, and/or related general industries
• Demonstrated success in business development in a complex business environment with commercial activities in any combination of the listed industries
• Demonstrated successful experience in business management and strategic planning
• Proficiency in MS Office, a CRM tool, and ERP business systems
• Availability to travel domestically up to approximately 10%, and internationally up to approximately 5%
• Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results
• Proven ability to work effectively, influence without authority, and achieve business goals collaboratively across all functions and levels of an organization

Preferred Qualifications

• Demonstrated success leading teams to accomplish business goals
• MBA or Master's in applicable field
• 8 years' sales or business development experience in any combination of oil and gas, metals, mining, port solutions, renewable energy systems, paper, or related general industries
• Experience in a business with foreign ownership, preferably Japanese

Additional Information

Link to TMEIC Corporation Americas website: https://www.tmeic.com/

To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employment

Stanton Chase is our sole recruitment source for this position.

To be considered an applicant for this position, e-mail your resume to [e-mail] and include the position code PR25026 in the subject line.