Sr. Manager Trial Experience (Fully Remote)

HighLevel; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

HighLevel is seeking a senior leader to oversee Trial Experience Managers and partner with the Director to hit sales targets and KPI goals while leveraging AI efficiency tools. The role emphasizes coaching, data-driven improvements, and acting as the escalation point for high-severity customer and team issues.

Ideal candidates will have 10+ years in customer-facing SaaS, strong technical and data-analytics capabilities, and CRM experience.

Qualifications

• 10+ years in customer-facing SaaS.
• Strong technical and data-analytics skills with CRM experience.

Responsibilities

• Lead and develop Trial Experience Managers to solve customer issues and drive trial-to-paid conversion.
• Coach managers against KPIs and implement data-driven process improvements.
• Act as escalation point for high-severity customer and team issues.

Skills

People management

Data analytics

CRM experience

SaaS knowledge

Job description

• Lead and develop Trial Experience Managers to solve customer issues and drive trial-to-paid conversion.
• Partner with Director on sales targets, KPIs, and AI efficiency tools.

What You'll Do:

• Coach managers against KPIs and implement data-driven process improvements.
• Act as escalation point for high-severity customer and team issues.

Who You Are:

• People manager with 10+ years in customer-facing SaaS.
• Strong technical and data-analytics skills with CRM experience.

HighLevel

HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.