Sr. Manager, Support Operations

Infor; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Sr Manager for Support Operations to lead a global HR Payroll support team. This role involves managing staffing, resolving critical customer issues, and implementing efficient support processes. The ideal candidate will possess strong leadership skills and experience in conflict resolution within a technology-driven environment. Join a dynamic firm committed to digital transformation and a culture of diversity and inclusion, where you can make a meaningful impact on customer satisfaction and operational excellence.

Qualifications

• Experience managing a global team and resolving customer issues.
• Proven skills in conflict resolution and troubleshooting.

Responsibilities

• Manage HR Payroll support team and ensure staffing levels are adequate.
• Communicate support policies and build relationships with partners and customers.

Skills

Team Management

Customer Issue Resolution

Conflict Resolution

Business Application Implementation

Job description

The Sr Manager, Support Operations will be responsible for managing the HR Payroll support team. The manager will also be responsible for helping to resolve critical issues with customers and assist with the development, implementation and coordination of customer programs and standard operating procedures to drive efficiency and effectiveness of support operations

A Day in The Life Typically Includes:

• Ensure staffing levels are adequate and staff is trained to maintain documented support standards for the global customer base within budget guidelines.
• Communicate and enforce support policies and processes with employees, partners, and customers.
• Build and maintain effective working relationships with all areas of Infor, partners, and customers.
• Participate in projects and initiatives to address operational and administrative concerns.

Basic Qualifications:

• Experience as a manager leading a global team.
• Experience resolving customer issues, setting expectations and working on critical business situations.
• Experience with conflict resolution and troubleshooting with customers.
• Experience with software, technology or design and implementation of business applications.

Preferred Qualifications:

• Experience managing a US HR Payroll software support organization.
• Healthcare Industry experience.

US Remote: Dallas, TX or Alpharetta, GA

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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