Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

SpaceX; Washington (District of Columbia); Ibrido; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

SpaceX is seeking a Sr. Manager for Starlink Enterprise Accounts focused on Civilian Government Programs in Washington, DC. You will lead a high-impact team responsible for delivering Starlink to Civilian government customers, managing contracts, and scalable revenue growth.

The role requires mature leadership, exceptional communication, and cross-functional collaboration. You will build capabilities, set strategic goals, and own the customer experience from contract signature through long-term

Competenze

• 10+ years working with Civilian government executives and customers to support a technical product/service.
• 5+ years of direct people management experience.
• 12+ years of experience working with government customers and system integrators

Mansioni

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to Civilian government programs.
• Grow and build the enterprise account management function within Starlink.
• Hire and lead an exceptional team.
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible.
• Develop internal goals and metrics/visualizations to measure and communicate success.
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long‑term retention/growth of the relationship and revenue.
• Retain and grow the value of accounts

Conoscenze

Enterprise account management

Team leadership

Strategic planning

Contract negotiation

Cross-functional collaboration

Descrizione del lavoro

Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

Washington, DC

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink Federal Civilian government customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it scalably, and working closely with counterparts on Starlink cross‑functionally. A key challenge will be driving a culture that both maximizes customer happiness, citizen onboarding and minimizes the input required by the team.

The Enterprise Customer Success team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with Civilian government customers who deliver programs at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large organizations to deliver and scale Starlink in a programmatic way, minimizing humans‑in‑the‑loop.

Our ideal candidate is a self‑starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross‑functional projects.

RESPONSIBILITIES

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to Civilian government programs


• Grow and build the enterprise account management function within Starlink


• Hire and lead an exceptional team


• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible


• Develop internal goals and metrics/visualizations to measure and communicate success


• Manage all aspects of non‑technical project management for Civilian government accounts


• Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally


• Ensure that contract requirements are delivered on time and meeting contract requirements


• Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule


• Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks


• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long‑term retention/growth of the relationship and revenue


• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible


• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business


• Retain and grow the value of accounts

BASIC QUALIFICATIONS

• 10+ years working with Civilian government executives and customers to support a technical product/service


• 5+ years of direct people management experience

PREFERRED SKILLS AND EXPERIENCE

• 12+ years of experience working with government customers and system integrators


• Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working‑level to executive‑level)


• Excellent negotiation and conflict resolution skills


• Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non‑linearly


• Demonstrated ability to work in a fast‑paced, autonomously driven, and demanding start‑up atmosphere


• Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities


• Familiarity with existing Starlink products, services and customer support systems/processes

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts


• Must be willing to travel to other SpaceX offices and customer locations as needed


• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affinitive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].

VOLUNTARY SELF‑IDENTIFICATION

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

For self‑identification of disability, we ask you may indicate whether you have or have had a disability that substantially limits one or more of your “major life activities.” Disclosures are voluntary and confidential.