Sr. Manager, Service Engineer

Otis Elevator Co.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Sr. Manager, Service Engineer, where you will play a pivotal role in enhancing service quality and productivity in the elevator industry. This remote position offers a unique opportunity to lead training initiatives and improve operational processes while ensuring safety and quality standards are met. Collaborate with a dynamic team and contribute to innovative projects that impact millions of people daily. With a commitment to employee development and a focus on ethical practices, this role is perfect for those looking to make a significant impact in a global leader in the elevator and escalator sector.

Benefits

Employee Scholar Program

Training Opportunities

Diverse and Inclusive Work Environment

Qualifications

• Minimum 5 years of experience in related field required.
• Strong champion of safety, ethics, and quality practices.

Responsibilities

• Identify and resolve productivity and quality issues in billable repair.
• Analyze performance metrics to enhance efficiency and safety.

Skills

Safety Practices

Training Skills

Problem-Solving

Leadership

Education

BA or BS degree

Tools

Microsoft Excel

PowerPoint

SmartSheets

QlikSense

SalesForce

Job description

Sr. Manager, Service Engineer page is loaded

Sr. Manager, Service Engineer

Apply remote type Remote locations OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA time type Full time posted on Posted 14 Days Ago job requisition id 20127032

Date Posted: 2025-03-20

Country: United States of America

Location: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr. Manager, Service Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

The Service Engineering group supports supervisors engaged in Billable Repair Operations, as well as indirect support of the 2,400 NAA Service Technicians, with the objective of continually improving quality, efficiency, and productivity while ensuring world-class safety.

Otis is seeking a Service Quality Engineer to support our Billable Repair business.

Essential Responsibilities

1. Working with the local branch offices to identify and resolve issues that drive productivity and quality within billable repair by developing and delivering training material (online and in-person).
2. Analyzing performance metrics to drive improved efficiency, and employing tools to enhance the Billable Repair SIP process.
3. Specific areas of focus will include a strong emphasis on safe working practices, implementing existing tools and systems, updated technical training, driving PTE performance, decreasing the backlog time through process enhancements, and identifying best practices to continuously improve products, tools and systems.
4. In addition, the Billable Repair SQE will work alongside the other SQE team on numerous other NAA projects, priorities and objectives.
5. The successful candidate should be ready to work on a wide scope of projects.
6. A successful candidate for this position will be energetic, team-oriented, and willing and able to take innovative approaches to meet our objectives. This position is remote and requires 10-30% travel.

Qualifications

1. BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience.
2. Strong champion of Otis Absolutes of Safety, Ethics and Quality.
3. Elevator mechanic supervisory experience. Otis field supervisory experience strongly preferred.
4. A working knowledge of Otis IT systems, apps, and field business processes.
5. Ability to provide training to individuals as well as groups of up to 30 people.
6. A working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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