Sr. Manager, Service Engineer

Otis Elevator Co.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Manager, Service Engineer to join their innovative team. This role focuses on enhancing productivity and quality in billable repair operations while supporting a large network of service technicians. The ideal candidate will develop training materials, analyze performance metrics, and implement best practices for continuous improvement. This position offers the opportunity to shape the future of service engineering with a strong emphasis on safety and quality. Join a forward-thinking company that values innovation and teamwork, and help drive the success of their service operations.

Qualifications

• Minimum 5 years of related experience or equivalent.
• Strong champion of safety, ethics, and quality.

Responsibilities

• Identify and resolve issues affecting productivity and quality.
• Analyze performance metrics to improve efficiency.

Skills

Safety Practices

Training Development

Performance Analysis

Team Collaboration

Innovative Problem Solving

Education

BA or BS degree

Tools

Microsoft Excel

PowerPoint

SmartSheets

QlikSense

SalesForce

Job description

Date Posted: 2025-03-20

Country: United States of America

Location: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr. Manager, Service Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

The Service Engineering group supports supervisors engaged in Billable Repair Operations, as well as indirect support of the 2,400 NAA Service Technicians, with the objective of continually improving quality, efficiency, and productivity while ensuring world-class safety.

Otis is seeking a Service Quality Engineer to support our Billable Repair business.

Essential Responsibilities

• Working with the local branch offices to identify and resolve issues that drive productivity and quality within billable repair by developing and delivering training material (online and in-person)
• Analyzing performance metrics to drive improved efficiency, and employing tools to enhance the Billable Repair SIP process.
• Specific areas of focus will include a strong emphasis on safe working practices, implementing existing tools and systems, updated technical training, driving PTE performance, decreasing the backlog time through process enhancements, and identifying best practices to continuously improve products, tools and systems.
• In addition, the Billable Repair SQE will work alongside the other SQE team on numerous other NAA projects, priorities and objectives.
• The successful candidate should be ready to work on a wide scope of projects.
• A successful candidate for this position will be energetic, team-oriented, and willing and able to take innovative approaches to meet our objectives. This position is remote and requires 10-30% travel.

Qualifications

• BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience.
• Strong champion of Otis Absolutes of Safety, Ethics and Quality
• Elevator mechanic supervisory experience. Otis field supervisory experience strongly preferred.
• A working knowledge of Otis IT systems, apps, and field business processes.
• Ability to provide training to individuals as well as groups of up to 30 people.
• A working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].