Sr Manager, Revenue Operations

TELUS Digital; United States; Remote; USD 116,000 - 145,000; Full time

Job summary

A leading company in digital solutions is seeking a Senior Manager, Revenue Operations to forecast, report, and present data-driven insights. In this role, you will lead a team to establish best practices, drive automation efforts, and improve operational efficiency, all while collaborating across departments to ensure revenue goals are met.

Qualifications

• 7 years of work experience in transaction services, corporate finance, financial modelling or equivalent.
• Proven track record in driving operational efficiency.
• Strong understanding of the digital BPO landscape and industry best practices.

Responsibilities

• Lead a high-performing Revenue Operations team.
• Ensure alignment of reporting processes for decision making.
• Utilize advanced analytics to monitor performance metrics.

Skills

Analytical skills

Leadership

Communication

Financial management acumen

Interpersonal skills

Education

Bachelor’s degree in Business, Finance or related field

Job description

Join to apply for the Sr Manager, Revenue Operations role at TELUS Digital

Join to apply for the Sr Manager, Revenue Operations role at TELUS Digital

Requirements

Description and Requirements

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Overview

The Senior Manager of Revenue Operations will be primarily responsible for forecasting, reporting and presenting data-driven insights from a global perspective. This role focuses on providing accurate and timely revenue performance reports at a global and client level.

Your Key Responsibilities:

• Lead a high-performing Revenue Operations team which involves partnering with Finance, Global Operations, Commercial and other cross-functional teams to align on revenue strategy
• Lead efforts to establish best practices for tracking, reporting, and managing the end-to-end revenue process
• Ensure alignment of reporting processes that allows for effective decision-making across the organization
• Lead the development of accurate and actionable revenue forecasts, incorporating data from cross functional departments
• Drive automation efforts to reduce manual work and increase operational efficiency, ensuring all teams are working towards revenue goals seamlessly
• Utilize advanced analytics to monitor performance metrics, identify trends, and proactively recommend measures to address revenue challenges and to inform and optimize strategic initiatives aimed at driving revenue growth
• Drive a bottom up approach to budgeting and variance analysis across the business
  
  
  

The ideal candidate in this position will possess the following competencies:

Core competencies

• Leading the Global Revenue function, giving support to the team to ensure success, embracing technology and managing self-development
  
  
  

Leadership Competencies

• Providing leadership, leading change management processes, building effective teams, and managing stakeholders
  
  
  

Functional competencies

• Strong understanding of the digital BPO landscape and industry best practices
• Proven experience in building and managing high-performance teams within the industry
• Ability to direct the resolution of highly complex or unusual business problems applying advanced critical thinking
• Ability to coach high performing teams
• Strong financial management acumen
  
  
  

Qualifications

• 7 years of work experience in transaction services, corporate finance, financial modelling or equivalent
• Bachelor’s degree in Business, Finance or related field
• Proven track record of driving operational efficiency and providing insightful analysis in a high paced environment
• Proficient oral and written English
• Strong analytical skills with the ability to leverage data to make informed business decisions
• Strong leadership, communication, and interpersonal skills, with the ability to work effectively across multiple departments
  
  
  

Location: US - Remote

Pay:

The base compensation range for this position is $116,000 - $145,000 USD annuallycommensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork
  
  
  

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

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