Sr. Manager - Retail Training WEST

Kahlo Talent Partners; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

KAHLO TALENT PARTNERS is recruiting a Senior Retail Training Manager for the US West Coast to lead training across North America’s luxury watch network. The role reports to the Director of Training, North America, and focuses on content creation, onboarding, and field coaching.

The ideal candidate has 8+ years in luxury sales/training, deep watch knowledge, and experience with eLearning. This position requires significant travel and collaboration with cross-functional teams.

Qualifications

• Minimum of 8+ years of sales and/or training in a luxury environment.
• Extensive knowledge of watches, especially high-end complications.
• Understanding of competitive watch market and micro-mechanics.
• Knowledge of eLearning platforms and digital training delivery.
• Proficient in Microsoft Office applications.
• Willingness and ability to travel domestically and internationally up to 50–70%.

Responsibilities

• Analyze existing content, identify learning opportunities, and create necessary content.
• Upskill sales teams on watch knowledge and high-end complications.
• Deploy and reinforce trainings to Store Managers and Client Advisors on client experience and storytelling.
• Provide feedback through retail coaching and in-store observation to leadership.
• Collaborate on onboarding processes for regional retail hires and localization of centralized trainings.
• Create, monitor, and track store visits to support regional initiatives.
• Prepare, execute, and follow up on in-store trainings; monitor eLearning platforms.

Skills

Sales training

Luxury environment

eLearning platforms

Microsoft Office

Budget management

Travel readiness

Education

FHH certification or equivalent

Tools

FHH or equivalent jewelry training tools

Job description

Our client, a world-leading luxury High Jewelry & Watches Maison is looking for a Senior Retail Training Manager for the US West Coast region of their North America network. This position reports to the Director of Training, North America, and will engage in all training activities to support the assigned territory in North America

• Analyze existing content, identifying learning opportunities and create necessary content to address needs
• Upskill sales teams on watch knowledge including high end complications
• Deploy and reinforce trainings to Store Managers and Client Advisors on Maison’s client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
• Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
• Collaborate on the Onboarding process of all regional retail hires
• Assist in the localization of any training initiatives launched by central training
• Create, monitor, and track store visits to support key regional initiatives
• Prepare, execute and follow-up on in-store trainings
• Responsible for the monitoring of all eLearning platforms for assigned market
• Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
• Perform any ad-hoc projects as required by management to support the business
• Collaborate with interdepartmental committees or task forces, as necessary
• Minimum of 8+ years of sales and/or training in a luxury environment
• Extensive watch knowledge, supplemental certification with FHH or similar is a plus
• Understanding of competitive watch market with strong knowledge of micro-mechanics
• Knowledge of eLearning platforms
• Knowledge of Microsoft Office applications
• Ability to manage departmental budget contribution and process expense reports in a timely manner
• Ability to navigate various professional environments in an agile manner
• Ability to travel domestically and internationally up to 50%-70% of time