Learning and Development Manager

Richemont Iberia SL; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life & Disability Insurance

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

Richemont Iberia SL seeks an experienced L&D leader to execute the North America Training Roadmap and align local priorities with HQ guidelines. You will partner with global L&D to tailor assets for the North American market and co-lead regional retail initiatives with senior leaders.

Responsibilities include delivering high-impact training across virtual, classroom, and on-floor formats, launching bespoke regional programs, and coachingBoutique leadership to ensure brand integrity.

Qualifications

• Luxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).
• Retail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands‑on field or sales experience within luxury boutiques.
• Educational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.
• Instructional Design: Demonstrated experience in the implementation and of training programs and materials.

Responsibilities

• Execute the yearly Piaget North America Training Roadmap and L&D strategy, aligning local market priorities with HQ guidelines.
• Collaborate with global L&D content creators to adapt assets for the North American market.
• Act as a key business partner on global and regional retail initiatives, participating in monthly calls with leadership.
• Deliver engaging virtual, classroom, and on-floor training covering the complete customer journey.
• Implement bespoke local training programs in collaboration with commercial leadership to address regional opportunities.
• Provide on-floor coaching and mentoring to enhance brand image and guide Boutique Managers and Client Advisors.
• Support leadership upskilling across Retail & Wholesale channels and ensure consistent coaching.
• Organize and manage large-scale training events and monitor the L&D budget.

Skills

Communication Mastery

Data Literacy

Education

Bachelor’s degree preferred

Tools

PowerPoint

Excel

Job description

KEY RESPONSIBILITIES:

1. L&D Strategy, Alignment & HQ Collaboration

• Support Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.

• HQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.

• Strategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.

2. Training & Omnichannel Delivery

• Comprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including:

• Tailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.

3. In-Store Coaching, Mentoring & Image Integrity

• Direct Floor Coaching: Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.

• Boutique Partnerships: Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.

• Leadership & Management Upskilling: Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.

4. Budget, Events & Platform Management

• Event Orchestration: Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.

• Budget Management: Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.

• Digital Learning Engagement: Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.

JOB PROFILE:

Education & Experience

• Luxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).

• Retail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands‑on field or sales experience within luxury boutiques.

• Educational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.

• Instructional Design: Demonstrated experience in the implementation and of training programs and materials.

Technical Skills & Core Competencies

• Communication Mastery: Exceptional written and verbal English communication skills. Additional language skills (French and Spanish) are a plus.

• Advanced Digital Tools: Highly computer literate with advanced mastery of the Microsoft Office Suite—specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).

• Data Literacy: Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.

Travel Requirements

• Extensive Travel: Ability to travel extensively throughout North America (approximately 50% to 70% of the time).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.

• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110-120k

Salary will be determined based on relevant skills and experience.