Sr Manager Resident System Support

Socket.dev; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Daifuku is seeking a Senior Resident System Support Sales Manager to oversee RSS sites, manage contracts, and lead site teams across operations and maintenance. The role emphasizes safety, quality, and customer satisfaction while driving growth and renewal opportunities.

You will coordinate managers, ensure compliance, and develop processes to enhance service delivery and client outcomes at multiple locations.

Qualifications

• Bachelor's degree in Manufacturing field or related area; equivalent experience accepted.
• 5+ years in service provision with adherence to contract terms.
• 3+ years managing a team in a manufacturing environment.
• Experience with CMMS programs.
• Advanced knowledge of fulfilment centers or distribution warehouses and conveyor systems.
• Strong leadership to coach and train employees at all levels.
• Ability to interface with customers, vendors and executive management.
• Troubleshooting and repairing Daifuku equipment and technology.
• Knowledge of automated conveyor systems, electrical principles, blueprints and schematics.
• Budgets and basic accounting principles.
• Knowledge of safety programs.
• Ability to learn new technologies.
• Proficient MS Office skills.
• Strong customer service orientation.
• Self-motivated and detail-oriented.
• Project management skills.
• Ability to manage multiple deadlines.
• Team-oriented mindset.

Responsibilities

• Oversee customer relationships and satisfaction of RSS sites; accountable for sales and renewal estimates.
• Supervise Resident System Support Managers, including financial and technical activities of operations and maintenance at customer sites.
• Plan and implement systems and procedures to ensure operating quality and preventive maintenance programs.
• Facilitate technical and safety training and professional development for staff.
• Develop and implement business plans.
• Participate in emergency calls; coordinate action plans and close out Client Care tickets.
• Maintain client relationships and own end-to-end customer service experience.
• Ensure operating quality, preventive maintenance, environmental compliance and safety at sites.
• Develop Site Supervisors and managers to ensure effective team management.
• Adhere to Daifuku Safety program policies and procedures.

Skills

Bachelor's degree

5+ years service

Team management

CMMS

Fulfillment centers

Leadership

Customer liaison

Troubleshooting

Conveyor systems

Budgeting

Safety

Adaptability

MS Office

Customer service

Detail-oriented

Project management

Deadline management

Team player

Education

Bachelor's degree in Manufacturing/computer science

Tools

CMMS software

Job description

Overview

About Us

Daifuku is the nation's leading independent, U.S.-based provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading-edge conveyor and sortation systems, voice and light-directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary

Responsible for customer relationship management and sales of RSS contracts. Operationally, oversees and

directs all Resident System Support locations and managers – providing operational assistance, support and

guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction

while maintaining quality standards and meeting operational and financial goals.

Responsibilities

• Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and
• estimation of new and renewal contracts.
• Oversees the Resident System Support Managers, including financial and technical activities of
• Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
• Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Facilitates technical and safety training and other professional development for staff.
• Develops and implements business plans.
• Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.
• Maintains client relationships and takes ownership of the end-to-end customer service experience.
• Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Develops Site Supervisors and managers to ensure proper management of employees and issues.
• Follows Daifuku Safety program policies and procedures.

Qualifications

• Bachelor's degree in Manufacturing field and computer science related field or equivalent experience
• 5+ years' experience in service provision, adhering to contract terms
• Minimum of 3 years of experience with managing a team in a manufacturing environment
• Experience with CMMS programs
• Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
• Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
• Ability to interface with internal and external customers, vendors and executive management
• Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
• Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
• Knowledge of budgets and accounting principles
• Knowledge of safety programs
• Ability to learn new technologies
• Proficient computer skills including MS Office
• Strong customer service orientation
• Self-motivated and detail-oriented
• Project management skills
• Ability to manage multiple deadlines
• Team orientation

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