Resident System Support Director

Daifuku North America; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Daifuku North America is looking for a leader to manage customer relationship and satisfaction across RSS sites. This role involves overseeing Resident System Support Managers, ensuring quality standards, and achieving operational and financial goals.

Candidates should possess a Bachelor’s degree in a Manufacturing field, 5+ years of relevant experience, and strong leadership qualities. A background in automated systems and CMMS programs is essential. Join us to create an impact in material handling solutions.

Qualifications

• 5+ years experience in service provision, adhering to contract terms.
• Minimum of 3 years of experience managing a team in a manufacturing environment.
• Strong knowledge of troubleshooting Daifuku equipment.

Responsibilities

• Oversee customer relationship and satisfaction of RSS sites.
• Develop business plans and implement systems for quality assurance.
• Facilitate technical and safety training for staff.

Skills

Leadership skills

Customer service orientation

Project management skills

Ability to interface with internal and external customers

Education

Bachelor’s degree in Manufacturing field or related

Tools

CMMS programs

MS Office

Job description

Daifuku North America is looking for a leader to manage customer relationship and satisfaction across RSS sites. This role involves overseeing Resident System Support Managers, ensuring quality standards, and achieving operational and financial goals.

Candidates should possess a Bachelor’s degree in a Manufacturing field, 5+ years of relevant experience, and strong leadership qualities. A background in automated systems and CMMS programs is essential. Join us to create an impact in material handling solutions.