Sr. Manager, Reception and Operations

Yoh Services LLC; Boston (MA); On-site; USD 112,000 - 160,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportuniti

Job summary

Yoh seeks a Senior Operations Manager to oversee the corporate office in Boston Seaport, coordinating daily operations and the reception team. You will manage onsite services, events, and vendor relationships to ensure a welcoming environment for employees and visitors.

Responsibilities include directing evening receptions, leadership events, and important meetings, while optimizing space usage and supporting site security and facilities tasks under the Director of Office Management.

Qualifications

• 5-7+ years of experience in hospitality, corporate services, or workplace services.
• 2+ years of people management experience; mentor early career professionals.
• Experience planning and executing events in hotel or office settings.

Responsibilities

• Oversee daily operations of corporate office in Seaport, including management of the reception team.
• Manage soft services for corporate office and ensure facility is well managed for employees, visitors, and partners.
• Oversee onsite event program including evening receptions, leadership events, Town Halls, and other company events.
• Direct onsite execution of Executive Committee and board meetings as assigned by Director, Office Management.
• Manage conference room usage and desk allocation for high attendance weeks.
• Serve as deputy to Director, Office Management on security or facilities matters in their absence.

Skills

People management

Event planning

Vendor management

Interpersonal skills

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Role Summary

The Senior Operations Manager plays a pivotal role in overseeing the day-to-day operations of Client Corporate Office and ensures all onsite operations run efficiently. Reporting to the Director, Office Management this position will be responsible for managing the execution of onsite events, overseeing the reception team and office services. This role focuses heavily on creating a welcoming office environment for employees and external visitors.

Primary Responsibilities

• Oversee daily operations of corporate office in Seaport, including management of the reception team
• Manage soft services for corporate office and ensure facility is well managed for employees, global visitors and external business partners
• Oversee onsite event program: evening receptions, onsite leadership events, Town Halls and other employee-wide company events
• Responsible for onsite execution of Executive Committee meetings, board meetings, and other critical meetings as assigned by Director, Office Management
• Manage conference room usage and desk allocation to ensure office runs efficiently during high attendance weeks
• Serve as deputy to Director, Office Management in any building security or facilities related matters in their absence

Education and Required Skills

• 5-7+ years of experience in hospitality industry, corporate services or workplace services
• 2+ years of people management experience, ability to manage and mentor early career individuals
• Experience planning and executing small- and large-scale events in a hotel or office setting
• Experience managing relationships with external vendors, building management and internal stakeholders at all levels
• Strong interpersonal skills, can-do attitude, and ability to operate as part of a team
• Bachelor’s degree or equivalent experience
• Proficient in Microsoft PowerPoint, Excel, Outlook

Travel and Location

• Minimal travel required
• Onsite presence in Boston Seaport office, Monday through Friday with hours flexing to support business needs
• Role requires evening hours for onsite events

Estimated Min Rate: $112000.00

Estimated Max Rate: $160000.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice