Sr. Manager, Quality Operations

Deckers Brands; California (MO); Remote; USD 160,000 - 170,000; Full time

Job summary

A leading company is seeking a Senior Manager of Quality Operations to enhance product quality across brands. This role involves developing tools, processes, and KPIs for quality management while fostering cross-functional collaboration. Ideal candidates are strategic leaders with extensive experience in quality operations and a customer-centric approach.

Benefits

Competitive pay and bonuses

Financial planning

Health and wellness programs

Growth opportunities

Qualifications

• 10+ years in Quality Operations or related fields.
• Expertise in quality management systems and KPI development.

Responsibilities

• Develop tools for tracking and resolving product quality issues.
• Define consumer-centric quality KPIs and reporting frameworks.
• Identify inefficiencies and implement continuous improvement solutions.

Skills

Project Management

Data Analysis

Consumer-Centric Mindset

Stakeholder Management

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Business

Bachelor’s Degree in Data Science

Tools

Power BI

Tableau

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:

Senior Manager, Quality Operations

Reports to:

Director, Quality Operations

Location:

Remote (Goleta, CA or Portland, OR preferred)

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets, and operations team members. This role is part of a newly created function, Global Quality Operations, focused on critical initiatives to maintain and elevate product quality during Decker’s Brands next growth phase.

This individual will develop and optimize tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. The role will drive continuous improvement initiatives, integrating consumer feedback into quality strategies to boost brand trust and product excellence.

While part of the Global Quality Operations organization, this role also contributes to a unified global quality organization (comprising Development, Sourcing, Operations, and Distribution teams), balancing product excellence with manufacturing efficiencies to meet consumer needs.

This position is ideal for a strategic, data-driven quality leader who enjoys building innovative solutions to improve product quality and consumer satisfaction.

We celebrate diversity

of your background, experiences, and identity. We are committed to an inclusive and equitable workplace where all employees can Come as They Are. We believe diverse perspectives make us Better Together.

Your Impact

1. Quality Issue Management: Develop tools and processes for tracking, analyzing, and resolving product quality issues. Partner with cross-functional teams for effective communication, timely resolution, and accountability. Lead project management and root cause analysis to drive corrective actions.
2. Performance Measurement and KPI Development: Define consumer-centric quality KPIs, establish dashboards and reporting frameworks, and collaborate with stakeholders to ensure KPIs lead to meaningful quality improvements.
3. Consumer-Centric Quality Advocacy: Capture and analyze consumer sentiment, synthesize insights into quality improvements, and amplify the consumer’s voice to proactively address concerns.
4. Process Optimization & Continuous Improvement: Identify inefficiencies, implement best-in-class solutions, leverage data analytics and digital tools, and foster a culture of continuous quality improvement.
5. Cross-Functional Collaboration: Serve as a member of Global Quality, provide insights to leadership, and promote a high-performance, data-driven quality culture.

Who You Are

• Skilled in building processes, tools, frameworks, and dashboards from scratch.
• Organized project manager, capable of prioritizing multiple priorities under pressure.
• Customer and consumer-centric mindset.
• Innovative in data collection, analysis, and visualization.
• Team-oriented with behaviors that promote cohesion.

We’d love to hear from people with

• Bachelor’s Degree in Engineering, Supply Chain, Business, Data Science, or related field.
• 10+ years in Quality Operations, Product Integrity, or Manufacturing in footwear, apparel, accessories, or home industries.
• Expertise in quality management systems, issue resolution, and KPI development.
• Experience leveraging consumer insights for quality improvements.
• Understanding of global compliance, quality audits, data analytics, and process automation.
• Excellent stakeholder management and communication skills.
• Knowledge of Six Sigma, Lean Manufacturing, Project Management, or similar methodologies.
• Experience with global supply chains and manufacturing partners.
• Proficiency in Power BI, Tableau, or similar tools.
• Ability to work effectively in complex, global environments with competing priorities.

What We'll Give You

Competitive pay and bonuses, financial planning, time off, perks, growth opportunities, health and wellness programs. Salary range: $160,000 - $170,000, determined by location and experience.

Equal Employment Opportunity

We are proud to be an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, military/veteran status, disability, or other aspects of identity.