Sr. Manager, Quality Operations

Deckers Brands; New York (NY); Remote; USD 160,000 - 170,000; Full time

Job summary

Join a leading company as a Senior Manager of Quality Operations, focusing on enhancing product quality and consumer satisfaction. This role involves developing tools and processes for quality management, collaborating across teams, and driving continuous improvement initiatives. Ideal candidates are strategic, data-driven leaders with extensive experience in quality operations and a passion for consumer advocacy.

Benefits

Competitive Pay and Bonuses

Financial Planning and Wellbeing

Time Away from Work

Growth and Development Opportunities

Health and Wellness Programs

Qualifications

• 10+ years of experience in Quality Operations or Product Integrity.
• Strong expertise in quality management systems and KPI development.

Responsibilities

• Develop and implement scalable tools for tracking product quality issues.
• Define consumer-centric quality performance indicators.
• Collaborate with stakeholders to ensure meaningful quality improvements.

Skills

Project Management

Data Analysis

Consumer Advocacy

Cross-Functional Collaboration

Quality Management

Education

Bachelor's Degree in Engineering

Bachelor's Degree in Supply Chain

Bachelor's Degree in Business

Bachelor's Degree in Data Science

Tools

Power BI

Tableau

Job description

Join to apply for the Sr. Manager, Quality Operations role at Deckers Brands

Join to apply for the Sr. Manager, Quality Operations role at Deckers Brands

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Senior Manager, Quality Operations

Reports to: Director, Quality Operations

Location: Remote (Goleta, CA or Portland, OR preferred)

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets and operations team members. This team member is part of a newly created function, Global Quality Operations, focused on critical initiatives ensuring product quality is maintained and elevated during Decker’s Brands next growth phase.

This individual will be responsible for developing and optimizing tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. This role will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.

While this role is part of the Global Quality Operations organization, it is also part of a globally unified quality organization (made up of Development, Sourcing, Operations, and Distribution teammates), constantly striving to represent the voice of the customer, balancing product excellence demand with manufacturing efficiencies to meet the consumer need.

This role is ideal for a strategic and data-driven quality leader who thrives on building innovative solutions that enhance product excellence and consumer satisfaction.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

• Quality Issue Management
  
  

Develop and implement scalable tools and processes for tracking, analyzing, and resolving product quality issues.

Partner with cross-functional teams to ensure effective communication, timely resolution, and clear accountability.

Lead project management and root cause analysis efforts, driving corrective and preventive actions across the value chain

• Performance Measurement and KPI Development
  
  

Define/refine consumer-centric quality performance indicators to drive upstream calibration/improvements across Development, Manufacturing, and the Marketplace.

Establish real-time dashboards and reporting frameworks that provide actionable insights for leadership. Help answer the question “How do our consumers feel about our product quality?”

Collaborate with stakeholders to ensure KPIs drive meaningful quality improvements and business impact.

• Consumer-Centric Quality Advocacy
  
  

Develop mechanisms to capture and analyze consumer sentiment related to product quality.

Synthesize consumer insights into tangible quality improvements, working closely with design, development, and sourcing teams.

Amplify the consumer’s voice within the organization to proactively address quality concerns and enhance product delight.

• Process Optimization & Continuous Improvement
  
  

Identify inefficiencies in current quality operations and implement best-in-class solutions to enhance agility and responsiveness.

Leverage data analytics, AI, and digital tools to drive predictive quality management.

Foster a culture of continuous improvement by embedding quality excellence within cross-functional teams.

• Cross-Functional Collaboration
  
  

Serve as a team member of Global Quality and foster an environment of effective teamwork and collaboration in service of the consumer

Provide analysis/insights to senior leadership on quality trends, risks, and opportunities to inform strategy development

Fostering a high-performance, data-driven quality culture.

Who You Are

Capable of building processes, tools, frameworks, and dashboards from scratch.

Organized project manager capable of prioritizing multiple competing priorities under pressure.

Customer and consumer centric; consumer first mindset

Innovative in ways of collecting/analyzing/visualizing data to support compelling storytelling

Team-centric: demonstrates behaviors that build team cohesion

We’d love to hear from people with

Bachelor’s Degree in Engineering, Supply Chain, Business, Data Science or a related field.

10+ years of experience in Quality Operations, Product Integrity, or Manufacturing within the footwear, apparel, accessories, or home industries.

Strong expertise in quality management systems, issue resolution frameworks, and KPI development.

Proven track record in leveraging consumer insights to drive quality improvements.

Proficient in understanding global compliance demands.

Proficient in understanding quality audit processes and approaches

Experience with data analytics, digital tools, and process automation in quality operations.

Excellent stakeholder management and communication skills.

Ability to thrive in a fast-paced, cross-functional environment with global partners.

Knowledge of Six Sigma, Lean Manufacturing, Project Management, or other quality methodologies.

Experience working with global supply chains and manufacturing partners.

Proficiency in Power BI, Tableau, or similar analytics tools.

Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities

What We'll Give You –

Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.

Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.

Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.

Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras

Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.

Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$160,000 - $170,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Apparel and Fashion, Manufacturing, and Retail

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