Sr. Manager, Quality Operations

Deckers Brands; Massachusetts; Remote; USD 160,000 - 170,000; Full time

Job summary

A leading company in the footwear and apparel industry is seeking a Senior Manager of Quality Operations. This role involves overseeing product quality across all brands and markets, focusing on continuous improvement and consumer satisfaction. The ideal candidate will leverage data analytics and foster cross-functional collaboration to enhance product excellence. The position offers competitive pay, generous time off, and comprehensive health benefits.

Benefits

Competitive pay and bonuses

Financial planning and wellbeing support

Generous time off and wellness programs

Employee discounts

Comprehensive health and wellness benefits

Qualifications

• 10+ years in Quality Operations, Product Integrity, or Manufacturing.
• Expertise in quality management systems and KPI development.

Responsibilities

• Develop and implement tools for tracking product quality issues.
• Define consumer-centric quality KPIs and establish reporting frameworks.
• Capture and analyze consumer sentiment for quality improvements.

Skills

Organized project manager

Customer-centric mindset

Team-oriented

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Business

Bachelor’s Degree in Data Science

Tools

Power BI

Tableau

Job description

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At Deckers Brands, we believe in fostering an inclusive environment where every employee can bring their authentic self, feel valued, and supported both at work and beyond. Our commitment to diversity and inclusion helps us deliver exceptional results and create a positive impact on our communities and the world around us.

Job Title:

Senior Manager, Quality Operations

Reports to:

Director, Quality Operations

Location:

Remote (Goleta, CA or Portland, OR preferred). Applicants must reside in one of the following states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington.

The Role

The Senior Manager of Quality Operations acts as a key contact for product quality across all Deckers brands, products, and markets. This role is part of the newly created Global Quality Operations team, focusing on initiatives that maintain and elevate product quality during the company's next growth phase.

Responsibilities include developing tools, processes, and KPIs to improve quality issue management, consumer performance tracking, and cross-functional collaboration. The role emphasizes continuous improvement, integrating consumer feedback into quality strategies to enhance brand trust and product excellence.

While part of Global Quality Operations, this role also contributes to a unified global quality organization, balancing product excellence with manufacturing efficiencies to meet consumer needs. It is ideal for a strategic, data-driven leader who enjoys building innovative solutions to improve product quality and consumer satisfaction.

We celebrate diversity—of background, experience, and identity. We are committed to an inclusive workplace where all employees can Come as They Are. We believe diverse perspectives make us Better Together.

Your Impact

• Quality Issue Management: Develop and implement tools and processes for tracking and resolving product quality issues; partner with teams for effective communication and accountability; lead root cause analysis and corrective actions.
• Performance Measurement and KPI Development: Define consumer-centric quality KPIs; establish dashboards and reporting frameworks; provide insights to leadership to drive quality improvements.
• Consumer-Centric Quality Advocacy: Capture and analyze consumer sentiment; translate insights into quality improvements; amplify the consumer voice within the organization.
• Process Optimization & Continuous Improvement: Identify inefficiencies; leverage data analytics and digital tools; foster a culture of continuous quality improvement.
• Cross-Functional Collaboration: Foster teamwork within Global Quality; provide insights on trends and risks; promote a high-performance, data-driven quality culture.

Who You Are

• Capable of building processes, tools, and dashboards from scratch.
• Organized project manager skilled at prioritizing multiple priorities under pressure.
• Customer and consumer centric mindset.
• Innovative in data collection, analysis, and visualization for storytelling.
• Team-oriented with behaviors that promote cohesion.

Qualifications

• Bachelor’s Degree in Engineering, Supply Chain, Business, Data Science, or related field.
• 10+ years in Quality Operations, Product Integrity, or Manufacturing within footwear, apparel, accessories, or home industries.
• Expertise in quality management systems, issue resolution, and KPI development.
• Proven ability to leverage consumer insights for quality improvements.
• Understanding of global compliance and audit processes.
• Experience with data analytics, digital tools, and process automation.
• Excellent stakeholder management and communication skills.
• Knowledge of Six Sigma, Lean Manufacturing, and Project Management methodologies.
• Experience with global supply chains and manufacturing partners.
• Proficiency in Power BI, Tableau, or similar tools.
• Ability to work effectively in complex, global environments with competing priorities.

What We Offer

• Competitive pay and bonuses.
• Financial planning and wellbeing support.
• Generous time off and wellness programs.
• Employee discounts, community programs, and development opportunities.
• Comprehensive health and wellness benefits.

Salary Range: $160,000 - $170,000. Actual salary depends on location, skills, experience, and education. Recruiters will discuss specifics during hiring.

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other identities.