Sr. Manager, Operations Training, Firehouse Subs, US&C

3700 Firehouse Subs; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International (RBI) is seeking a Training Materials Designer to create and launch comprehensive training materials for TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. You will lead content development across multiple audiences, collaborating with marketing, operations, and technology teams to drive continuous improvement.

The role requires a Bachelor’s in Instructional Design or related field and 5–7+ years of experience in blended learning design, with proficiency

Qualifications

• Bachelor’s degree in Instructional Design, Education, or Business.
• 5–7+ years’ experience developing training materials and curricula.
• Experience with Adobe Creative Cloud apps and storytelling tools.
• Experience designing courses for restaurant/franchising industry preferred.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Create, design, and launch training materials at scale for QSR brands.
• Lead a team of managers to develop content for multiple stakeholder groups.
• Collaborate with Marketing, Operations, Technology, and Franchise teams.
• Collect data, work with vendors, and gather stakeholder feedback.
• Advance multiple projects weekly from concept to launch.

Skills

Adobe Creative Cloud

Articulate Storyline 360

PowerPoint

Project Management

Communication

Education

Bachelor’s Degree in Instructional Design or Education

Tools

InDesign

Illustrator

Photoshop

After Effects

Camtasia

Premiere Pro

Final Cut

Inkling

Powtoon

Job description

Job Summary

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Roles & Responsibilities

Creating, designing, and launching effective training materials and curriculum on a large scale in the QSR industry. Adobe Creative Suite (e.g., Illustrator, InDesign, Photoshop, After Effects), Articulate Storyline 360, and video production/editing software (e.g., Camtasia, Premiere Pro, Final Cut, or similar). Experience with Inkling or other design authoring tools is a plus. People Management: Leading a team of managers to create content for multiple stakeholder groups that support restaurant operations. Project Management: Ability to support multiple projects that impact the business in the short and long term simultaneously. Communication: Ability to communicate effectively to internal and external teams regarding training needs and initiatives. Experience working with franchisees or in a franchising model on either the corporate or franchise part of the business. Personality: positive demeanor; fast learner; adaptable to change; organized; systematic; results driven; relentless focus on continuous improvement. Prioritize and advance several projects each week, ensuring progress of both short- and long-term goals. Support Training initiatives from concept to launch, including collecting data, working with vendors, creating materials, and collecting feedback from stakeholders. Design training material for the different audiences with a tailored approach for each role.

Skills & Qualifications

Bachelor’s Degree required, ideally focused in Instructional Design, Education, or Business. 5-7+ years’ experience developing training materials and blended learning curriculum. Experience with Adobe Creative Cloud apps (InDesign, Illustrator, Photoshop, After Effects), Articulate Storyline 360, Adobe Captivate, and Powtoon. Experience developing and designing courses, curriculum, and instructor-led content in the restaurant and/or franchising industry preferred. Understanding of adult learning methodologies (e.g., ADDIE/SAM) and theories (e.g., transformative/experiential learning). Advanced knowledge and experience using PowerPoint. Strong written and verbal communication skills. Ability to work cross-functionally between Marketing, Operations, Technology, Digital, and Field Support. Passion for people and learning, and willingness to push teams to think creatively and challenge the status quo. ATD Master Instructional Designer certificate preferred.

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Equal Opportunity and Diversity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

About Us

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.