Sr Manager, New Equipment Field Operations - Midwest

Otis; Chicago (IL); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, prescription,

Dental and vision coverage

Three weeks paid vacation

Paid holidays

Life insurance and disability coverage

Job summary

Otis, a global leader in elevator and escalator solutions, seeks a New Equipment Field Operations Manager for the Midwest, based in Chicago. You will lead the new equipment field team, drive performance, ensure SIP compliance, and oversee safety and project delivery across the territory.

You will train staff, provide technical direction for large bids, and resolve critical customer issues, while traveling 75–85% to support installations and projects.

Qualifications

• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred.
• Experience working with field level associates required.
• Strong leadership experience and ability to develop expectations and relationships with internal and external customers.

Responsibilities

• Drive Performance to Estimate in the branch offices.
• Ensure adherence to Sales Installation Process (SIP).
• Provide on-going training, development, and leadership to the new equipment operations team.
• Provide technical direction to field operations staff and participate in large bids.
• Investigate and resolve all critical customer issues with Otis products.
• Monitor field tests, first inspection data reports, and safety processes.
• Drive a safety culture through communication, discipline, and training.
• Ensure compliance with safety requirements including daily JHA and rigging plans.
• Travel: 75-85% within the territory.

Skills

Leadership experience

Communication skills

Time management

Organizational skills

Team-oriented

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Date Posted:2026-09-09Country:United States of AmericaLocation:OT552: CHW - Chicago Willis Tower 233 S Wacker Dr Suite 8100, Chicago, IL, 60606 USAOtis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Midwest.On a typical day you will:Drive Performance to Estimate in the branch officesEnsure adherence to Sales Installation Process (SIP)Ensure branches are in compliance with CPM17 and GS110 policiesDrive NE QOP callback rateEnsure kick off meetings and target hours assigned prior to start of the projectProvide on-going training, development, and leadership to the new equipment operations teamProvide technical direction to field operations staff and participate in large bidsResponsible for the quality of all new installations in designated territoryInvestigate and resolve all critical customer issues with the use of Otis and non-Otis productsReport and present on recommendations for all product designs and performance requirementsMonitor field tests as well as first inspection and data reportsConsult with construction superintendents, constructors, and adjusters regarding problems encountered with product performanceProactively aid the region in regard to the malfunctioning of equipmentAssess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframeDrive a safety culture throughout territory through communication, discipline, recognition and trainEnsure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’sWhat you will need to be successful:High school diploma or equivalent required; bachelor’s degree preferredExperience working with field level associates requiredLeadership experience requiredAbility to work in a highly team-oriented and dynamic environmentCandidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersNeeds to be self-motivated and able to manage many simultaneous projects and responsibilitiesSuccessful candidate should be very comfortable in a technical environment utilizing Microsoft based computer softwareStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skillsKnowledge and strict enforcement of company EH&S policy and processes5+ years elevator industry experience or experience leading technicians in a similar industry preferredManagement experience a plusTravel: This position requires 75-85% travel within the territory.What’s In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry.Benefits:Otis currently provides our colleagues with the following benefits:401(k) plan that includes generous company match and a separate automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employmentThree weeks paid vacation and paid company holidaysPaid sick leave - Employee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insuranceBirth/adoption and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesThe salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].