Maintenance Supervisor

Otis; Traverse City (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Three weeks vacation

Job summary

Otis Elevator seeks a maintenance operations leader to manage day-to-day field activities in the Traverse City area. You will lead technicians, ensure safety and service quality, and coordinate resources to meet customer needs and company standards.

The role requires 7+ years of leadership experience, high school completion (BA/BS preferred), and strong communication skills. Travel within the Michigan territory is expected as part of this leadership position.

Qualifications

• High school education required; BA/BS degree preferred or equivalent.
• 7+ years of relevant leadership experience in maintenance/field operations.
• Experience leading a team of technicians is required.
• Elevator industry experience is desirable but not required.
• Strong communication and leadership skills for a dynamic, team-oriented environment.

Responsibilities

• Ensure field employee safety and quality of service within the Traverse City territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Allocate resources efficiently (manpower, materials) and optimize schedules.
• Provide technical support to field staff and authorize repair orders.
• Lead change toward higher efficiency and better communication.

Skills

Team leadership

Communication

Customer service

Safety compliance

Computer skills

Education

High school diploma

BA/BS preferred or equivalent

Job description

Date Posted:2026-09-01Country:United States of AmericaLocation:OT048: CGT - TRAVERSE CITY, MI 1777C S GARFIELD AVE, TRAVERSE CITY, MI, 49686 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the manager in the Michigan/Traverse City territory.On a typical day you will:Ensure field employee safety and quality of service in your territoryPlan, organize, and manage service field activities to ensure that these activities meet customer needs and company standardsEnsure effective and efficient allocation of available resources such as manpower and materialsConduct field education training with field workforceImprove efficiencies, managing route schedules and callback ratesUnderstand how to provide technical support to field staff, either self-provided or redirected to other expertsAuthorize repair orders and tracking completionLead change toward better efficiency and communicationWhat you will need to be successful:High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)Experience working with a team of technicians is requiredLeadership experience is requiredElevator industry experience is desired, but not requiredExcellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environmentStrong computer and technology skills, business acumen and a passion for customer serviceTravel is required within your territory, driver’s license as required for your territoryWhat’s In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry.Benefits:Otis currently provides our colleagues with the following benefits:401(k) plan that includes generous company match and a separate automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employmentThree weeks paid vacation and paid company holidaysPaid sick leave - Employee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insuranceBirth/adoption and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].