Sr Manager, New Equipment Field Operations - Midwest

Otis Elevator Co.; Chicago (IL); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision coverage

Paid vacation & holidays

Sick leave & wellbeing programs

Life insurance & disability

Tuition reimbursement

Employee recognition programs

Job summary

Otis Elevator Co. in Chicago seeks a results-driven leader to drive performance across branch offices, oversee installation quality, and guide field teams on large bids in a highly dynamic, safety-conscious environment.

You will manage multiple projects, enforce EH&S policies, and mentor technicians while traveling 75–85% to customer sites. Otis offers a comprehensive benefits package and a commitment to growth.

Qualifications

• Experience leading field teams and working with field level associates.
• Strong written and verbal communication skills to set expectations with customers.
• Leadership experience in a dynamic, team-oriented environment.
• Knowledge and enforcement of EH&S policies and processes.
• 5+ years elevator industry experience or leading technicians; management is a plus.

Responsibilities

• Drive performance to estimate in branch offices.
• Ensure adherence to the Sales Installation Process (SIP).
• Ensure branches comply with CPM17 and GS110 policies.
• Provide technical direction to field operations staff on large bids.
• Oversee the quality of all new installations in the designated territory.
• Investigate and resolve critical customer issues with Otis and non-Otis products.
• Report and present recommendations for product designs and performance requirements.
• Maintain safety culture through daily practices and training.

Skills

Leadership

Communication

Time management

Teamwork

Project management

Self-motivation

Multitasking

Education

High school diploma; bachelor's degree preferred

Tools

Microsoft Office

Job description

Location

OT052: CHN - CHICAGO, IL 651 W WASHINGTON SUITE 1N, CHICAGO, IL, 60661 USA

Date Posted

2026-09-09

Country

United States of America

Location

OT052: CHN - CHICAGO, IL 651 W WASHINGTON SUITE 1N, CHICAGO, IL, 60661 USA

On a typical day you will:

• Drive Performance to Estimate in the branch offices
• Ensure adherence to Sales Installation Process (SIP)
• Ensure branches are in compliance with CPM17 and GS110 policies
• Drive NE QOP callback rate
• Ensure kick off meetings and target hours assigned prior to start of the project
• Provide on-going training, development, and leadership to the new equipment operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of all new installations in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and train
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred
• Experience working with field level associates required
• Leadership experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes
• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
• Management experience a plus

Travel:

This position requires 75-85% travel within the territory.

What’s In It For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Benefits

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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