Manager, Maintenance Field Operations

Otis Elevator Co.; Savannah (GA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision coverage

Paid vacation

Life insurance

Disability insurance

Tuition reimbursement

Employee Scholar Program

Job summary

Otis Elevator Co. is seeking a motivated leader to manage maintenance operations for the Savannah, GA territory. You will guide field staff, ensure safety, and align service activities with customer expectations and company standards.

Travel within the territory is required, with strong focus on coaching technicians and optimizing resources. The role emphasizes leadership, team collaboration, and delivering exceptional customer service while controlling costs and sustaining high-quality service.

Qualifications

• 5+ years of industry experience preferred.
• Proven experience supervising a team of technicians.
• Experience in the elevator industry is required.
• Excellent communication and leadership skills.
• Ability to thrive in a team-oriented environment.
• Strong computer and technology skills, with business acumen.

Responsibilities

• Oversee day-to-day maintenance operations in the Savannah, GA territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Allocate resources efficiently, including manpower and materials.
• Lead field education trainings for the workforce and ensure safety.
• Authorize repair orders and track completion; drive efficiency and effective communication.

Skills

Leadership

Team management

Field service

Safety compliance

Customer service

Communication

Travel readiness

Job description

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety.

This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for our Savannah, GA territory.

On a typical day you will:

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

What you will need to be successful:

• 5+ years of industry experience preferred
• Proven experience working with a team of technicians
• Leadership experience is essential
• Experience in the elevator industry is required
• Excellent communication and leadership skills
• Ability to thrive in a highly team-oriented and dynamic environment
• Strong computer and technology skills, along with business acumen
• Passion for delivering exceptional customer service
• Travel within your territory is required; a valid driver’s license is necessary for your area

What’s In it For Me / Benefits:

• The chance to work for an industry-leading brand with an historic legacy
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].