Sr Manager, Seattle Service Sales

Otis Elevator Company; Seattle (WA); On-site; USD 140,000 - 175,000; Full time

Job summary

Otis Elevator Company in Seattle is seeking a Service Sales Manager to partner with the General Manager to develop and implement the territory service sales business plan. You will manage sales processes, expand the customer base, and maintain strong relationships with customers and consultants.

You will lead a team of Service Account Managers, drive revenue growth, and ensure escalation of issues including collections and contracts, while aligning with OT’s EH&S policies and safety standards.

Qualifications

• Bachelor’s degree with 3–5 years of experience preferred.
• High school diploma or equivalent with 10 years of relevant experience.
• Knowledge of product, service techniques, and ability to interpret financial statements.

Responsibilities

• Develop and implement the territory service sales plan
• Manage standardized sales processes and tools
• Expand customer portfolio and account base
• Foster commercial relationships with customers and consultants
• Lead resolution of customer issues, including collections and contracts
• Coach and develop Service Account Managers to meet targets and KPIs

Skills

Elevator industry experience

B2B sales

Strong communication

Team leadership

Contractual understanding

Financial acumen

MS Office

Education

Bachelor’s degree preferred

High school + 10 years experience

Tools

MS Office

Job description

On-Site

OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

Full time

Your Leadership Impact

• Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Your Experience

Education

• Bachelor’s degree highly desired, with 3 - 5 years of experience
• High school, or equivalent, plus 10 years of relevant experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

• Multiple years of experience within the Otis, or the elevator industry
• 3 - 5+ years business to business sales experience
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• 5+ years elevator industry management experience strongly preferred
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes

Location

• The job duties for this role require work to be performed 100% in the office in Seattle. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month.

Work Authorization

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefitsAdoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $140,000 to $175,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.