Manager, NE Ops

Otis Elevator Co.; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage (health, prescription

Dental coverage

Paid vacation

Sick leave

Life insurance

Tuition reimbursement

Parental leave

Job summary

Otis Elevator Company in Dallas is seeking a New Equipment Field Operations Manager to drive performance of new equipment installations across the North Texas region.

You will direct field operations, supervise installation teams, and ensure customer satisfaction while meeting financial targets and safety standards. The role requires strong leadership, excellent communication, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• 5+ years of elevator industry experience or leading field teams.
• Strong written and verbal communication and presentation skills.
• Bachelor’s degree preferred; high school diploma required.

Responsibilities

• Direct, supervise, and lead field operations for the New Equipment installation side.
• Supervise construction mechanics and installation teams.
• Achieve financial targets including profit and working capital.
• Conduct field safety audits and site safety plans.
• Forecast and schedule labor resources to ensure project completion.
• Manage billing, payments, RFIs, and change orders.

Skills

Leadership

Field operations

Project management

Safety compliance

Communication

MS Office

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Date Posted:

2026-07-20

Country:

United States of America

Location:

OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to drive productivity and the performance of new equipment projects for the branch and customers.

The New Equipment Field Operations Manager will be responsible for the new equipment business, including field operations, customer satisfaction and overall general business management for the North Texas operating area.

On a typical day you will:

• Direct, supervise, and lead the performance of field operations for the New Equipment installation side of Otis’ business
• Supervise construction mechanics and installation teams
• Achieve all financial performance targets including profit and working capital
• Conduct field education training ensuring that we create and maintain a safe working environment
• Regularly perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, state & local authorities, and others in contact with the job
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies
• Accurately analyze situations and assist in developing contingencies for estimates
• Administration and interpretation of contract writing and will perform customary construction process duties that include managing billing, consultant and contractors’ payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage

What you will need to be successful

• 5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills and presentation skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and good decision-making skills with strong time management and organizational skills
• High school diploma or equivalent required; bachelor’s degree preferred

What’s In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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