Sr. Manager, Marketing Operations

PitchBook Data; Seattle (WA); Hybrid; USD 145,000 - 165,000; Full time

Job summary

This innovative firm is seeking a Senior Manager of Marketing Operations to lead a team dedicated to optimizing the Marketing department's efficiency. You will empower teams to autonomously build and launch marketing programs, while developing operational processes that drive engagement and conversions. With a focus on collaboration and continuous improvement, you will work cross-functionally to enhance organizational efficiency and contribute to the strategic direction of the marketing operations. If you thrive in a dynamic environment and are passionate about marketing, this is the perfect opportunity to make a significant impact.

Benefits

Paid sabbatical program

Paid family and paternity leave

Annual educational stipend

Tuition reimbursement

CFA exam stipend

Employee assistance program

Generous vacation days

Matching gifts program

Employee referral bonus

Monthly transportation stipend

Qualifications

• 8+ years in marketing operations, preferably in a B2B tech or SaaS company.
• Experience managing teams and fostering a collaborative culture.

Responsibilities

• Lead a team to ensure operational excellence in marketing.
• Develop automated email campaigns and customer journey workflows.

Skills

Marketing Operations

Team Management

Email Campaigns

Communication Skills

Data Analysis

Problem Solving

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Tools

Marketo

Asana

Jira

Microsoft Office Suite

Job description

At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

The Revenue Operations department is responsible for creating, maintaining, and continually improving PitchBook’s systems that support our client-facing roles in Sales and Customer Success. This team works cross-functionally with Sales, Marketing, Finance, and IT to drive efficiency, accuracy, and revenue growth.

The Senior Manager, Marketing Operations at PitchBook plays a pivotal role in optimizing the efficiency and effectiveness of our Marketing department. Treating Marketing teams as your customers, your goal is to empower and enable them to operate as autonomously as possible in building and launching marketing and demand generation programs. You will be responsible for developing Marketing operational processes and leading a team of marketing automation specialists who are experts in how to best leverage our marketing automation tools to deliver on Marketing requirements. You and your team will provide the support, training, and documentation that Marketing teams need to be effective.

Primary Job Responsibilities:

• Lead and build a team, providing direction, mentorship, and support to ensure operational excellence and alignment with business objectives
• Develop and implement automated email campaigns, lead nurturing programs, and customer journey workflows to drive engagement and conversions
• Establish standardized inflow processes for handling requests and tickets from Marketing and Sales teams, prioritizing work and adhering to SLAs
• Own and drive marketing operations strategy and objectives (OKRs)
• Update and evangelize internal documentation and training materials for new tools or automation introduced by platform teams
• Develop and monitor team metrics to track performance and identify areas for improvement
• Collaborate with cross-functional teams to identify opportunities for organizational efficiency improvements via automation
• Contribute ideas and insights to the marketing automation platform administration and engineering teams for inclusion in the product roadmap
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree in marketing, business administration, or a related field
• 8+ years of experience in marketing operations or a similar role, preferably in a B2B technology or SaaS company
• 4+ years of experience managing a team, with a track record of fostering a collaborative and high-performance culture
• 2+ years of experience working within Marketo; Marketo Certified Expert a plus
• Deep understanding of marketing operational processes and work management tools (Asana, Jira) with the ability to configure and administer them effectively
• Ability to define business and data requirements needed to automate and measure the effectiveness of marketing and demand generation campaigns
• Excellent communication and interpersonal skills, with the ability to train and empower stakeholders effectively
• Ability to thrive in a fast-paced and dynamic environment and manage multiple priorities effectively
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits + Compensation at PitchBook:

Physical Health

• Additional medical wellness incentives
• STD, LTD, AD&D, and life insurance

Emotional Health

• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend
• Robust training programs on industry and soft skills
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health

• Matching gifts program
• Employee resource groups
• Dependent Care FSA
• Employee referral bonus program
• Quarterly team building events
• Shared ownership employee stock program
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: $145,000-$165,000
• Target annual bonus percentage: 15%

*Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be different ranges for candidates by location.

Working Conditions:

We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have some flexibility to work remotely. Most roles work in the office 3+ days/week, and some are expected to work in the office 4-5 days/week. The current expectation for this role is that you are working in the office 3+days/week and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, the team will discuss expectations for this specific position.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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