Senior Marketing Operations Manager

Superhuman; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

An innovative company is seeking a Senior Marketing Operations Manager to enhance marketing efficiency and drive impactful campaigns. This role involves managing the marketing tech stack, optimizing lead management, and fostering cross-functional collaboration. You will play a crucial part in transforming how teams operate and make data-driven decisions. With a focus on creativity and productivity, this position offers the opportunity to shape the future of communication and productivity. Join a team dedicated to making a significant impact in the world of email and beyond, and do the best work of your life in a supportive and dynamic environment.

Benefits

100% medical coverage

75% dental and vision coverage

401(k) matching

Flexible Paid Time Off

$3000 for professional development

Custom MacBook Pro

$1000 workstation setup budget

$260/month for nutrition

Access to financial wellness platform

Allyship education program

Qualifications

• 7-10 years of strategic GTM Operations expertise in marketing operations.
• Proficient in managing marketing tech stacks and CRM systems.

Responsibilities

• Own marketing tech stack, infrastructure, and operations.
• Optimize marketing automation and lead management processes.

Skills

GTM Operations expertise

Marketing technology management

Data analysis

Process optimization

Cross-functional collaboration

Communication skills

Entrepreneurial mindset

Grit

Ownership

Bias to action

Job description

SUPERHUMAN

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE

As a Senior Marketing Operations Manager, you will own the marketing tech stack, infrastructure, and operations in partnership with the analytics and revenue operations teams.

Key Outcomes:

• Outcome #1: Increase Marketing Efficiency & Scale Campaign Execution
  • Optimize marketing automation, lead management, and CRM processes to improve speed and accuracy in campaign execution.
  • Ensure seamless integration of marketing tools to eliminate data silos and improve collaboration.
  • Implement standardized workflows to reduce manual effort and enhance team productivity.
• Outcome #2: Improve Lead Management & Funnel Conversion Rates
  • Develop and refine lead scoring models to prioritize high-intent prospects and improve sales handoff.
  • Optimize lead routing and segmentation to accelerate pipeline growth and shorten the sales cycle.
  • Increase MQL-to-SQL and SQL-to-close conversion rates through data-driven insights and process refinement.
• Outcome #3: Enhance Data-Driven Decision-Making & Reporting
  • Partner with our analytics and BI team to implement robust dashboards to track campaign performance, attribution models, and marketing ROI.
  • Provide real-time insights to marketing, sales, and leadership teams to guide strategic decisions.
  • Improve data accuracy, compliance, and governance to ensure reliable reporting.

SOUND LIKE YOU?

• Experience: You bring 7-10 years of strategic GTM Operations expertise, with specialized proficiency in marketing operations.
• Marketing Technology & Automation: You are a wizard at managing a marketing tech stack, ensuring seamless integration between automation platforms, CRM systems, and data enrichment tools. You have built best-in-class lead scoring methodologies, segmentation, and nurturing workflows to improve efficiency and conversion rates.
• Data Analysis & Reporting: You can develop and maintain reporting dashboards to track key marketing KPIs, campaign performance, and attribution models. Including translating data insights into strategic recommendations to improve ROI and marketing effectiveness.
• Process Optimization & Workflow Management: You are ruthless when building scalable marketing processes, including lead flow management, campaign execution, and compliance adherence. Ensuring the entire GTM team excels in operational efficiency through automation, documentation, and best practices.
• Cross-Functional Collaboration: You understand that operational efficiency is not a single-person role and you are exceptional at breaking down barriers between teams (sales, marketing, CS, finance, etc.) to streamline the GTM operations roadmap and priorities, lead handoff, pipeline tracking, and performance measurement.
• Communication: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.
• Entrepreneurial: You like to spin up new initiatives and new approaches to solve problems. You work very hard, no matter how successful you have been.
• Grit: You persevere towards challenging goals which may take months or years.
• Ownership: You accept full accountability and take initiative to find solutions to achieve results.
• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Location: We're open to you joining us from a home office anywhere in North or South America.

SALARY INFO

The Senior Marketing Operations Manager role may span a range of experience and expertise. During our interview process, we will review your background and local market data and use a mix of qualitative assessments to determine where you fall in our range. We will discuss compensation early and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $130,000 to $160,000 USD. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

BENEFITS

Taking Care of Your Future

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ️

• $3000 per year towards your professional development.
• Free access to Calm and Aaptiv.
• Allyship education program to help build your best self.

Setting You Up For Success

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.